Hotel Le Roi Near New Delhi Railway Station

While asleep around 11PM. I had a couple walk in to the room. They got in to the room with a key given to them by the hotel receptionist. You have to go to the receptionist everyday to get your room reassigned to you throughout your stay. That nice couple had been there for a few days already and had a few more days left to their reservation. So they walked in to the room that they had been assigned to for the reservation. To them it seemed like we were the intruders. Thankfully the nicest couple were willing to change rooms since they had just 2 backpacks cz they were visiting family during Diwali and had their big luggage with their family. The hotel had double booked one room and given 2 couples the same room key. The worst hotel I have ever stayed at. Staff has nothing to say about it. They couldn’t even admit their mistakes. No apologies from their side either. Rooms look much nicer in pictures but it’s dirty in reality. Bathroom is dirty. It is spacious and location isn’t bad but I could’ve gotten way better hotel for similar price around the neighborhood. Staff is absolutely horrible. Receptionist lady was extremely slow and didn’t care about customers at all. They’d try to get until you raise your voice at them. I like to travel and have stayed in many hotels but this was hands down the worst one I had ever been to. I’d rather pay a little more and stay at other place. I’d definitely NOT RECOMMEND this place to anyone. UNSAFE AND HYGIENIC. HORRIBLE STAFF AS WELL.

Stay was comfortable and good

Like the hotel its comfortable and relaxing