Thompson Palm Springs, By Hyatt

The property and rooms are very nice. Keep in mind, there are no indoor hallways between rooms making it very hot to get from A to B. Room service service was terrible. Very unorganized, testy staff, and being billed for service not ordered or given.

awesome stay

I don’t normally take the time to write reviews but this place was worth noting a few things. I’ve stayed at the Thompson cape in Cabo before and wasn’t sure how this would stack up. It’s not quite as stunning but A+ overall. Property is super new and modern. Room was clean and spacious. We had the balcony “walk up” room that was facing west. I wasn’t sure if walk up meant a first floor “balcony” aka a porch that you can walk up to. Glad it wasn’t. It just means you have to walk up some stairs to get to the room. We had a great balcony overlooking the Main Street and view of the mountains for sunset. The staff was super friendly and helpful. Two pools. One adults only. This place is also dog friendly at no charge which is awesome since we had the dog with us. We got late check out at 1p and were lagging a little. They extended until 2p at no charge. Obviously this is circumstantial and it’s not peak season but still nice. I’ve been at hotels that charge no matter how slow they are. I will definitely be staying here the next time I come back.

Perfect location. Great customer service! Rooms are cozy and comfortable..

Loved the staff, look, ambiance and cleanliness of the property. Lola Rose dinner was delish as was pool lunch, yum!

Minor quibble - the chair in the room took up a lot of real estate and was tricky to maneuver around in the night, and as much as I love a boucle swivel I feel with the chaise and two courtyard chairs you don’t really need it.

Great services and location. This hotel is very unique, clean, spacious and modern. We enjoyed the nice pool a lot. Definitely, dog friendly hotel.

Beautiful property. Well appointed with tons of great on site and off site dining options located conveniently nearby. Complimentary transportation around downtown Palm Springs… really a 5 star stay.

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