Thompson Palm Springs, By Hyatt

Stayed here in July. Upon arrival, all staff was welcoming and kind. Check in was great, as they were able to let us in our room a little earlier. Grounds are immaculate. Pool staff was awesome and pool area was lovely. Rooms are clean, modern, and comfortable. Restaurants on site were excellent!

It was modern and nicely decorated.

Maintenance of cleanliness. I wanted to wear a robe that was hanging inside the closet and it was so dusty. Couldn’t sit outside cause it was dusty on the patio. I get it it’s Palm Springs. There was coffee stain that wasn’t wiped off. There was an issue with cup of the hotel room too, I think it was dusty. But if they know a guest are coming and hence I let them know in advance than I expect it’s ready for me to utilize everything in the room. Also, I get it, it’s a party town and people are up late. My expectations when I wake up to get coffee I can find a sitting spot outside that’s not messy at the restaurant or lounge area.

Great stay!

Everyone was incredibly sweet! Cannot wait to go back

Had a wonderful stay at the Thompson! The pool area was clean and the service was fast! Would definitely recommend staying here! The front desk staff were fast and efficient. I enjoyed the wine hall!

Stay was great staff was great . Make sure to look at your bank activity after checking out. A random charge of over $100 appeared on my credit card statement after calling to get more info on this charge I was told that it was for the mini bar and peanuts. I just find it absurd that they charged me for things I absolutely did not consume. At check out I told the front desk to go check the room because I do not wanna get charged for the mini bar. I was reassured by the front desk that I would not be getting charged just to end up actually getting charged. After calling accounting, I was told I have to wait about a week to get their mistake rectified since they have to open a case and investigate with the front desk, which is absurd!

The water coming out of our faucet was white.. pretty gross. Other than that the stay was good, the pool set up is perfect with music and a bar. Won’t be going back tho because clean water is a necessity..

Overall the stay was absolutely amazing. The only complaint was after booking through Expedia, it took like 2 hours for the resort to find our reservation and be able to check into our room. The pool area, restaurant, bar, and room were perfect for our getaway. All of the staff, besides the front desk girl (rather rude to us), were 100 percent WONDERFUL!!!

Beautiful property walking distance to downtown area and it has great amenities