Casa No Name Small Luxury Hotel

This small luxury hotel feels like an elegant home away from home. From the first time I saw Casa No Name I loved it. The ambience and the food are excellent. From the delicious breakfast on the patio to snacks on the rooftop bar. I loved the tuna tartare tostadas and wish I could have one right now. I thinks it’s my favorite hotel in which I have ever stayed.

No room service. I would have loved breakfast in my room.

Una estadía increíble en el loft y el servicio, muy amable. En total una espectacular estadía en San Miguel volveríamos sin duda!

Todo estuvo genial

The layout of the hotel is very quaint. It felt like home away from home. The food was great. The bar upstairs offers amazing cocktails. We enjoyed sitting by the fire pit having a drink before we would venture out. The hotel was in walking distance to anywhere we wanted to go in town.

I prefer to pay all in the end, as opposed to having to sign for any drink I would get at the bar, or for breakfast. But I guess this is their policy, which is fine. It was just a bit of a disturbance to have to sign as I would be on my way out each time.

La casa es linda pero lo ofrecido no se cumplió

El costo no se refleja en los servicios . Poco personal. La misma persona es mesero recepcionista y encargado de tienda.

The location was excellent , very friendly staff, beautiful property. We felt very at home.

Bed very, very hard, room very small. We reserved a “ loft style” accommodation, but what was not disclosed at time of booking is that the loft units are located at a totally different property several blocks away. We refused that property upon arrival and ended up staying at Casa no name, which is where we thought we were booking for originally.

The building itself is beautiful, and the room was spacious and well-appointed — but it lacked a sense of warmth and human connection.

Before arrival, I called the hotel in Spanish for directions but was met with a surprisingly dismissive attitude. Only after mentioning my foreign name and switching to English did the tone become friendlier — a concerning first impression. Check-in lacked any sense of hospitality: no welcome drink, and no free parking as advertised. We had to use valet parking instead, which cost 700 pesos per day. Light afternoon drizzle led to the closure of both the rooftop bar and the pool — amenities that had featured prominently in the hotel’s promotional images but didn’t reflect the reality we encountered. No turndown service was offered either. The in-room snacks were also a disappointment: all of the nuts and chocolates had expired by 3 to 4 months — something completely unacceptable in any hotel, let alone one presenting itself as upscale. I was also required to leave a 5,000 Pesos deposit, which could only be processed via debit card due to issues with their credit card system. It’s now been four days since checkout, and despite several follow-up calls, the deposit still hasn’t been refunded. Strangely enough, on the day of departure — a Tuesday — the hotel suddenly looked like the one in the photos. Either it was a case of Monday syndrome, or the owner was expected and the hotel had to awaken from its fairy tale sleep. Overall, an inconsistent and frustrating experience. It felt like no one was truly in charge.