Casa No Name Small Luxury Hotel

Not the best environment.

Nothing. They close 10pm. Bad breakfast.

Breakfast was bare bones. The smallest piece of banana bread I’ve ever seen.

Price at bar was ridiculous. Owner promised us a discount after we had to cancel 2 yrs ago due to husband’s heart attack. She didn’t even buy us a glass of wine .

Design, cleanliness, excellent staff, location and respect of its history

The continental breakfast should include some fruit or juice option versus just coffee and a piece of banana bread, although bread was delicious

The Hotel is beautiful and has an amazing location.

There was a couple of things about the staff’s treatment that we did not like. I had already paid the full amount of the stay with breakfast included before arrival. Upon arrival they asked for a 5000mx deposit on my credit card, which is not unusual but 2 days have passed since I left the hotel and I still haven’t gotten the money back. (Just got back from them that it will take up to 7 days) When booking we paid for breakfast included, so the next morning we woke up, sat down and ordered breakfast when we finished she bought us the bill and we told her we had breakfast included, to which she answered that it only included the “continental breakfast” which consisted of coffee, juice and a piece of banana bread. She never mentioned this when we were ordering, only after we had already eaten breakfast. Honestly if we were gonna pay extra we would have preferred to have breakfast else where. And I think she still charged us the coffee and Juice. The staff was very kind at all times but I do believe they need better hospitality manners. You should be told before ordering what your breakfast included actually means. Another example was that we got a call at bed time asking at what time we were leaving the next day, which kind of made us feel unwelcome.

An absolute jewel box of a hotel! A classic old house, restored beautifully.. art and architecture blend into the interior gardens and create spaces you can relax and dream. Only 6 rooms so very exclusive feel. Staff are exceptional; they know each guest by name and make every effort to serve with hospitality. A rooftop bar with jacuzzi... feels like it's your own. Great location, easy walking to restaurants or the Plaza.

Although it advertises "breakfast included" this meant only coffee, juice, and a single piece of toast. However, you could order additional items for a cost, and all was delicious. There's nothing to dislike in this beautiful place.

the staff and property was amazing!!

bed was very firm. too much for my taste. also Disco noise went on all night. but from what I learned. you can’t escape it in this down town location. a good set of earplugs helped.

Amazing facilities, nice area, walking distance to main attractions in the city

For use of the hot tub you have to give hours advance notice, instead of instant use so couldn't make full use of that