OKANA Resort & Indoor Waterpark

Beautiful property. Lots of dinning options and fun activities. Great staff.

Wristband issues, long wait for help, restaurants were unorganized, balcony covered in cobwebs and spiders.

Arriving to the OKANA property, I was impressed w/the size & option of things to do @ the property. Easy & convenient parking. Lobby was a bit warm, but no biggie, I’m sure my room will be nice & cold. Check-in: A nice lady approached me & showed me to their check-in kiosks, cool & super efficient. Unfortunately, my driver’s license was expired by 1 week, kiosk wouldn’t let me finish checking in, the nice lady told me to go to the front desk & they would help me get checked in. Again, no biggie…except the new lady I spoke to was immediately rude & told me there was nothing she could do for me because my DL was expired. I was beside myself. I asked her what the problem was because she could obviously see the DL was me & it was only expired by a week. She just kept telling me there was nothing she could do even though my room was already fully prepaid for. I then asked her, “what information are you taking and keeping from my DL that you can’t check me in with it because it’s expired?” Her response was “well if you went to a bank to cash a check with this expired DL they wouldn’t let you.” Not sure what that had to do with anything but things had to get escalated to a manager who IMMEDIATELY said “yeah this isn’t a problem at all” which further upset me. Then I was told I’m being charged $200 for incidentals & would be credited if I didn’t buy/take anything. I asked why they charged up front & she got loud & argumentative. I was SO done at that point. I’ll never return here.

The check in process is much smoother this time compared to last time when I was here visiting in July. We enjoy the waterpark both inside and outside beach. However, there were accident that yielded injury guest, most likely not following recommended rule, which shut down one of the best ride, raft rider. Hopefully, they can finish building the 2nd raft rider to accommodate more guests in the future. Would come back again.

Everything was great the only thing was one of my pillows had stains the restroom vent was super dirty and the toilet paper holder was broken

3 night family trip with another family. Kids all enjoyed the pool, inside and outside. Arcade was a big hit with everyone, including the adults. Plenty of food and beverage options to keep all satisfied.

Great option for active families. Both the indoor and outdoor water parks were very good. Two things need improvement. 1. Their credit card system doesn't work properly. I had to go to the front desk every day so they could re-swipe my card. 2. The hotel rooms are clean overall except for the bathroom. The tile grout is white, or used to be. Now it's mostly brown. Yuck!

Me encantó, presentan muy buen servicio.

Check in was a little hectic and confusing. There seems to be some things that still need to be worked out on the staffs end. Other than that our stay was great! Clean facility, awesome food and drinks. Great little get away!

This was our second time staying here and once again we had an amazing time!!