Hanley, Stoke - Modern Spacious Apartments by PolkaStays

The property was lovely and very spacious, it was modern and decorated nice, it has everything you would need in a kitchen, the beds were very comfortable, the tv was great and had all the apps on it for us to log into, it was perfect for us as two couples staying for a few nights to visit Alton towers as it is half an hour away, it’s in the city centre so plenty of shops around.

The entrance to the property could do with a bit of work and just a general clean however the apartment itself was spotless. The back of the sofa was broke in one place however it didn’t affect us using it, one thing I would say is that the door up to the top bedroom doesn’t open from the inside I would of liked to be warned about this before hand luckily we were staying with others who could open the door for us when we got locked in on the first night. Would also of liked to have TVs in the bedrooms.

Very spacious, modern and clean apartment. Would definitely recommend and will be booking to stay again later in the year. The only thing missing was a mirror in the bedroom to do hair and makeup. The beds were extremely comfortable and the apartment was immaculate. The bedrooms were huge, the decor was beautiful and the kitchen was well equipped. The only exception is the broken part of the corner sofa.

Nothing to be honest.

AVOID AT ALL COSTS, I stayed in the Bridgewater apartment meant to be for 2 nights but it was that unclean I left after 1 night, I liked absolutely nothing from the second I walked through door, the main entrance door to the building had a foot mark through it then to walk into an unclean smelly hallway, as we entered the Bridgewater apartment, it smelt funny & was very unclean, there was rubbish down beside the beds from previous guests, chewed chewing gum stuck to one of the bedroom windowsills, the bed duvets smelt unwashed, there was dirt on the doorframes, leftover food under the sofa cushions, it was quite frankly diabolical all in all, the owner also said they would provide a travel cot which they didn’t so I had to go & buy some stuff from a local Sainsbury’s, i would not stay here ever again & It’s hard to believe people actually think it’s acceptable to take money for providing such poor quality conditions!

Apartment was clean and spacious as stated, beds were very comfortable.

Only downside which isn't to do with the apartment itself that it's close to some night life which on a Friday/Saturday was noisy but not enough to ruin the stay

We stayed in this accommodation for a weekend to celebrate my Dad’s birthday and see the football. On the Sunday morning, I woke up to use the toilet. I went downstairs and hear loud rustling from the kitchen/living room. I looked in and seen a rat, 10 inches from tail to head, climb onto the windowsill. I heard another rustling inside a bag on the counter. I shut the door and told my group about the rats. We agreed we were unfit to drive as we had been out the night before. We waited a few hours and then decided we had to leave. Before leaving, we went into the living room to gather our things. The place was littered with droppings! I messaged booking.com and the property owners at 6am after discovering the rats. The owners advised they would send someone in to investigate. Following this, they admitted there was droppings but said that they had to ascertain what left them. They now tell me that there is no proof of rats being in the accommodation and they will not refund us for the stay. This is disgusting, unhygienic and terrible customer service. Do not book under any circumstances!

Clean and Spacious in an ideal location for the Theatre and places to eat and drink for a weekend trip.

No coffee maker as stated. Only 2 pillows on beds.

close to shops

there is no sitting room in the bathroom, while taking a bath they can look at you from the window, cold,There is no vacuum cleaner or mop in the facility, the washing machine and dishwasher are broken, I reported the problem, they promised to send a handyman, but no one showed up, curtains in the living room and in the bathroom