Viva Azteca by Wyndham, A Trademark All Inclusive Resort

C'est un hôtel calme, bien localisé, parfait pour des vacances en couple ou en famille.

Tout a été positif.

Me encanto la amabilidad de los mozos y la buena predisposicion de las mucamas!! La gente que trabaja ahi sabe bien valorar su trabajo son unos genios!! Los felicito.muy organizados!!

Tener que irme

Personal excepcional!! Gran servicio de parte de todos, como sólo México sabe recibir.

Áreas de entretenimiento "sobre-puestas" a las areas de relax, uno no podía disfrutar de la playa por la música muy fuerte o los animadores gritando.

El cuarto. Comodo. Mal mantenido

Poco mantenimiento. Calidad de la comida pésima. Actitud de los meseros poco amigable. Maximo 3 estrellas. Alto precio para servicio recibido. Personal de recepción amable. Puntuación en comida 2. Puntuación del hotel 3. Salimos muy decepcionados. Las piscinas pequeñas para lo esperado.

TOUT CORRECT MERCI

RIEN TOUT OK

Not much. Glad to leave this place and go home.

Sorry but my experience might not be normal but if it is this is a 1 maybe 2 star resort Food was all carbs, lots of booze included, and nasty chemicals in juices and sodas. Food quality was low grade. They did have omlete and egg station for breakfast. Wifi is the worst I have ever experienced in all my life. How people do work or a zoom call is beyond me? Had problems constantly streaming, checking mail or even trying to book a cruise for Xmas vacay. My rooms shower was refreshed because instead of installing a new shower head they painted the shower head WHITE. WTF, had to clean all the paint off to keep it from dribbling out. Hot water was great, AC blew cold all 7 days. TV was broken, room door stuck constantly and then the lock stopped working and beeped constantly. Beds were medium to hard. Pillows were not down more like a stiffer shredded foam. Sorry if I'm describing it incorrectly. Room service was good daily with little towel animals on the bed. There is a safe in the rooms and the staff can't access it like other places in the Yucatan. Security snatched our towels 2x at the pool during our 7 day stay. It wasn't enforced equally at all. Maybe I wasn't brown enough who knows. Cleaning staff was great, buffet staff was lax. Restaurant staff was exceptional (all 2 restaurants) food wasn't top notch at all. They didn't even have creme to make cappuccino because it was more expensive. You couldn't get creme for your coffee it was milk or powdered chemicals. The beach was full of sea weed . They worked constantly to clean it with poor results. They're is only 1 pool and it gets super crowed. And the best part my booking company didn't rate my 3 kids. So I arrived and they drilled me for $1700usd. WTF! I complained a massive amount everywhere I could. Then the finally after 4 days hit me with $760 on top of the $3300 for the 2 rooms.