Host Stay The Coach House

Excellent location. Very clean and comfortable Perfect size for out group

Shower on/off dials were very stiff in one of the bathrooms

Amazing location right in the Abbey with nice views of Whitby. Can walk the coastal path by just leaving the house. Abbey brewery is like 2 minutes walk and there is also the lovely youth hostel bar and restaurant next door. Lovely building which retained some of the stonework from the olden days.

Poor communication with hosts. I enquired about a travel cot which was apparently available on demand but was told they could not provide one but I was “welcome to bring my own” which I was like thanks what else am I supposed to do in this situation. On arriving at the property found a travel cot in the closet! I also asked about parking and was told that parking was not guaranteed despite being advertised on the property details. I started to get annoyed with the chat at this point and got a further response detailing that there was in fact parking. I think the problem is I was probably talking to an AI chat bot which had no actual knowledge of the property and was just reflecting non-committal words back at me. The windows are quite small which is a shame because of the view. Also we stayed during the May heatwave and it was very hot in the attic and only one window would open. They could do with providing some fans and fixing that window. I note others complained about this in previous reviews and I suspect this review will also get the same AI response about how they will work to improve this lol. Also lots of texts trying to upsell things like early check ins for £££.

Superb location and large well equipped character property with panoramic views over Whitby.

First thing the morning after we arrived I called Host & Stay (an offshore call centre?) to inform them that one of the bathroom overhead showers wasn't working and the dishwasher was faulty, with the drain function not working. I was promised by Host & Stay that the faults would be fixed and left the key in the keysafe to allow maintenance access whilst we were out. When we returned we found to our dismay that the fauIts had not been fixed. I phoned Host & Stay who said the work had been signed off as completed at their end, and they were surprised to hear there was still a problem. I was asked to wait on the line whilst they looked into it. I hung up after 30 minutes! The advantages of a private host rather than call centre should not be underestimated!

Location

Insufficient cooker for the property size

Absolute stunning location, within the Abbey grounds. Very magical. Good sized house for multiple families or couples to holiday together. Lounge area is a good size and bedrooms are large and spacious. Beautiful rooms and stairwell. Would love to have known more about the house and its history!

Lots of emails offering later check out for more ££, which we didn’t require. However, due to this offer asked to pop by a few minutes earlier (than check-in) to drop some balloons in for my Dad’s birthday but told no because of thorough cleaning. Yet arrived to bins not emptied and drawers full of previous guests belongings. Like other reviews, showers are very stiff. Limited glassware for large parties. Also outside seating is very limited. Car was blocking the drive from the next door property (also Host Stay) so had to park around them to fit all cars in and move by 10am for their check out. Emailed the company and generic response to park elsewhere received. For the money paid felt these issues shouldn’t be an inconvenience!

The property is in a stunning location, the property itself is beautiful too

A lovely building

Property, location, views, comfort

Nothing, would've preferred another key though, but that's it!