Bahia Principe Explore Akumal - All Inclusive

clean beautiful

lack of clear maps, very hard bed, the excursion personnel were unclear would like better or easier to use app

staff is super friendly, the vast size, the buffets and food in general is amazing, transit system on the grounds

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our travel to the resort was to say the least a nightmare but as soon as we arrived we were greeted with smiles and a welcome glass of champagne after that there was never a stressful moment. the Akumal was beautiful clean and every staff member would greet you with a smile and hello and would go out of their way to help. we were celebrating our 30th anniversary and found a huge banner on our room door saying congratulations and a wonderful bottle of champagne waiting for us.

some or most of the restaurants food was not served hot enough.

Food was delicious, great variety, fresh. Mini croissants were the best i ever had. Loved the fresh juice bar. Restaurant variety was perfect and all different, with all delicious offerings. We had dinner at the french, seafood, brazilian steak, and italian restaurants. The seafood one was the best (frutos del mar). Christmas dinner was excellent, phenomenal. I wish I could have fit more food in my stomach. I loved having pozole with poached eggs for breakfast. Staff were attentive. Viridiana, the manager, was kind and professional, friendly and pleasant. Entertainment was good. The ladies in the cafe seemed like they didn’t enjoy their jobs. Stayed 7 nights and only did one day trip to Chichen Itza/cenote. Didn’t feel bored at all just staying at the resort. Plenty to do/see/eat/lounge. Didn’t feel pressured to do their timeshare thing though I saw others get sucked in. Didn’t feel crowded at the pools or beach. Easy to find lounge chairs for 4+ people. Loved that the pools had a wide shallow shelf that was about ankle deep so our toddler could walk/splash around safely. We were so pleased to have stayed at Luxury Akumal, it was the best resort out of Coba and Tulum. Coba seemed packed, disorganized, messy, loud. Their reception area was full of people smoking and sitting/drinking. Tulum was very large, didn’t seem intimate enough, you’re lost in the sea of guests. Both buffets at Coba and Tulum weren’t nearly as good as Luxury Akumal. Luxury akumal was the perfect size and familiarity right at the beach.

More outlets in the bathroom and bedroom. Need towel card at other resorts—shouldnt have to need it. Need hostesses in the theater to take drink orders. Everyone lines up at the bar and takes a long time Website advertises you can use water equipment like surfboards or kayak but there was no such thing. App is not great, cumbersome to navigate, room service ordering wasnt comprehensive, didn’t even have juice on the menu so you have to call for room service, which isnt a big deal unless you’re out of the room and trying to think ahead by scheduling a room service delivery

the grounds, pools and the staff

rooms are very outdated