The Wiltshire Hotel, Golf and Leisure Resort

Nothing to comment about for the first time in my life I am gobsmacked.

No food menu for children despite promoting it as family friendly. Adult menu shocking for dinner a few curries on the menu which were not Authentic. I did not like the hotel or the staff members. They did not want to be there and have no care in the world. Please do yourself and family a favour. Do not book this hotel it has low ratings for a reason. It should not be trading end off they have no idea about hospitality. When I asked them you specialise in curries why are they so bland and not authentic. I was told because we cater for old people mainly. As there is a retirement home on site. They prefer food to have no spice and that’s what works for them. Why should I suffer because of old people not having taste buds. The menu should be fair end off. If their clients are generally the elderly then market their hotel for that exactly. Do not give false sense of security that families are welcome and young couples. I get I will Age as well. Whilst I am not I would like to enjoy the hotel and food without feeling robbed. The only good thing is the golf. Rooms look tired and hotel needs a good refurbishment. Staff and owners are very greedy taking peoples money for providing a poor service. This hotel should be awarded 0 star rating. Absolutely shocking I bet the curry they cook at home is authentic. Instead we were given prison slop. I am not in prison even a shop Bought curry will pass the test. Breakfast was edible not the best either. Whoever the chef is they need to go they cannot cook food well. The money paid for this hotel Is shocking it is below standards. They never provided the service they promised when booking. They will not respond to my complaints or booking.com. They are used to taking customer’s money and getting away with it. I am not that customer who will keep quiet . People work hard and you have stolen their money. Do the right thing sort your food, cleanliness of rooms out properly. Stay at the holiday inn or premier inn not here.

Lovely views Pool and spa was good

Hardly any staff Wasn’t welcoming Food was no good Hardly any breakfast options

The website for this hotel is several years old and is woefully out of date. We arrived expecting a comfortable night in a spa hotel. However, on arrival it became apparent that the hotel had recently been used to house asylum seekers. I do not believe that the hotel has been properly cleaned since the last asylum seeker left. The carpets were stained, the curtains were hanging from a couple of curtain hooks and there were mystery stains and splashes on all walls and switches. Every item of bedding was stained as was the mattress. We did not stay overnight, instead we booked the Churchill hotel 5 minutes down the road.

The fact that the website is out of date and shows pictures of a pleasant spa hotel when jnfact it is a former asylum hotel that hasnt been refurbished.

Nice location and staff

A lot of cobwebs in bathroom and over 30 insect bites from overnight insects