Majestic Colonial Punta Cana - All Inclusive

The beach facilities were nice.

The room was VERY worn and had ants, the only elevator that went to our floor was broken, there were dirty room service dishes that sat by the elevator the whole time we were there. The food was mediocre. But worst was that my son’s phone was stolen by an employee. Although Find My IPhone showed it on the property and some employees confirmed it was found, it was never returned to us, even after several trips to the guest services the day it was stolen and the day after. We could see it in the property until late the evening it was stolen and the next day it showed up an hour from the property. No efforts to help us retrieve it or file a police report. No effort to compensate us in ANY way. In fact, they tried to say that there was no way to know it was an employee, as if someone paying thousands of dollars to stay there would steal an iPhone and take a taxi an hour away from the property (instead of enjoying their vacation) to try and pawn it. Yeah, right. RIDICULOUS!

La piscina, el buffet y la cercanía a la playa.

La habitaciones y en ocasiones el personal poco amable

Everything

There was a little mix up in the beginning but the Host stayed calm and was able to assist me. They made it clear than what was seen online but didn't let that stop them from displaying good customer service. I was celebrating a birthday and the staff did meet all expectations! The room was very nice, comfortable and set up very well. Staff was prompt in cleaning and satisfied all my accommodations. The beach was lovely but we did have to prepare for the weather our last day but we made the most of it with the island's activities which were pleasant too! From breakfast to Dinner the resort was well stocked with all kinds of foods and drinks were flowing. I would make it my business to visit again soon!

There was a delay I had with one waiter that called me a derogatory name that was disrespect! I am Black man with integrity and class and didn't make a scene! He called me a slur that I wish not to repeat or type which everyone is aware of in our current climate that things could have escalated much worse. But again, I did NOT make a scene but request another waiter to our table. The rude waiter was very comfortable with the word if I may, suggesting that that IS apart of his language as He sees black people which is very alarming!