Willow Chalet near Cartmel & Lake Windermere

Comfortable and easy access with contact from owners everything you needed in the home nicely set out

No issues

The fact thr train stations was in walking distance

Where to start 🤔 the property isn't what it's advertised as ..the hottub isn't the luxury fitted hotub that is advertised its a old lazy spar blow up .the property has a damp problem, which, when emailing the company, said this isn't so because the property was renioved 4 weeks ago .this may be correct, but that was the outside of the property meaning it was painted which we was told this by the maintance man who came out to clean and put hot water in the blow up bath .because on arrival what we faced was dirty old tub with dirty stale cold minum water .on speaking to staff, they did get this sorted .if you are booking this property for the luxury tub as I did stay away .

Nothing

Run down, overgrown, over priced, property not as described on your site! Filthy, unsafe, not suitable for 6 people. Described having a bath, coffee machine, dishwasher non of which there! Spoke to booking.com several times and to be quite honest your company is totally unprofessional and unsympathetic. To quote your staff said I don't care really! Nice great customer service! Not! I have further disgusting photos for your perusal should you wish to contact me!

Quiet location, good base , clean , host very responsive

Hot tub wasn’t in the best of conditions and was awaiting new parts so I was reluctant to use it due to having a small child but host gave us a small refund that I was greatful of.

The freezer and dryer were outside and the washer inside were excellent for a long stay. The property was spacious for a group of 5.

You could feel the wood through the sofa. The bbq was very rusted which was fine we just bought trays. There were a few silverfish in the kitchen. The hot tub was very old and falling apart - the jet metal covers were falling off and the speaker/light sections were rusting, the water level was also very low to start with and left people bruised from jets hitting raw skin. Neighbours complained accusing us of partying even though noise was low and we stuck to rules outside - they said they had a baby so in the end we just didn’t even listen to music. Overall we did love the property and location and the host was very understanding and lovely at communicating.

The place is nice and cozy. Its a good place to stay for a family. My kids enjoyed that space where they can play the xbox with a large recliner chair. Its an excellent place for them to rest and relax after a long journey from the lakes. The living space was also good and the facilities were excellent. The kitchen was clean and plates and cutleries were available. Double bed for couple are ok. Overall its a good place to stay.

Im not sure but we think the sheets on the beds are not new or washed. They smells like someone have used those sheets already and are not changed when we get there. We are lucky weve found another duvet that we use as a bed cover and another bed cover that the other room used as a blanket. I wished we were informed if you need to charge for clean sheets. Really disappointed on that part like we really need to rest after a long journey but the bed sheets really smells and not cleaned.

The facilities and decor where great and the location was ideal between two events.

As we arrived after dark - it would have been useful if the house number had been lit up so it could be seen from the road.

Nothing really I had been a very big disappointment

The hot tub is was very cold we weren’t able to get into it . And I specifically said I wanted it fixed because we don’t get to have many holidays as a family it was disappointing. The couch was stained, oven dirty and it smelled like dumb . It was very expensive for just a night I’m sorry to say this but I wouldn’t recommend to anyone . I as so upset that I forgot to take pictures .