Luxurious Birmingham City Apt Cosy retreat 1

Nothing, couldn't get access to property when I phoned the contact he said he hadn't owned the property for over a year!!

Nothing, couldn't get access to property when I phoned the contact he said he hadn't owned the property for over a year!! Then to add insult to injury after 10 mins on the phone to booking.com the girl hung up on me, finally got some one and had to wait 45mins for a replacement, no replacement emailed ha to phone back, another. 10mins plus before we got offered a property even further for our intended venue. Ended up loosing out on great seats and a meal prior to our night out. Very disappointing 😞

Tutto

Niente

Poor management very bad.

Poor management and communication

"I booked this apartment through Booking.com, but when I arrived, the owner told me he hasn't been a landlord for over a year. I never got the key, and I couldn't stay there. I lost my money, and I strongly advise others to avoid booking this place."

Bad

Nothing

They double booked our room we had people at the door till late , also didn’t have any toilet roll , also stunk of drugs in the apartment

the property looks great online but we were not able to gain access despite paying and had to book another place

I booked the property for a friends birthday, we came as a group of 4 people. Travelled 2 hours+ from London. when we arrived there was no key in the lock box and the host had switched their phone off or were sending us to voicemail. No response to messages. we ended up having to spend double the amount to secure another property which actually had keys in the lock box and great responsiveness from the host. I am still yet to hear from the host despite reaching out. its been 5 days and no response, i am having to chase the refund via booking.com. This place feels like a scam even booking.com has had difficulty getting through to them. Property looks great to lure you in then you arrive and disappointment.

We couldn’t sleep on the beds the sheets were not changed or at least washed . Table was sticky . When we tried to contact the owner multiple times we didn’t get any response. There was also issues allocating the apartment . The owner missed out a lot of information regarding certain details about the apartment.

Terrible place they still owe me a refund and then they don't don't reply anymore booking.com didn't bother to help