Exquisite 3BR Surabaya Apartment at Via Tower Ciputra World by Le Ciel Hospitality

Very spacious, well-located apartment.

The apartment had limited facilities and , while it was clean, it needed a face lift: peeling wallpaper, only two a/c remotes, stained kitchen china and cutlery.

Fri 28 Feb 2025. Upon arrival at lobby. We were greeted by friendly Team members of the property with greetings & great smiles & helpful with our luggage’s. Mon 3 Mar 2025. After we had checked out. We noticed we had left 2pcs of our luggage plastic protector which prevent our luggage from getting scratched during flight. I reached out to Jane is extremely helpful with my request to assist checked with room attendant if there was the said items left in master bed room closet. Receiving good news from Jane item remained in closet and they had retrieved and placed aside for me to collect next week. Jane and team are a great asset to the property and deserves a good salary raised and a good bonus to be considered. It will motivate the team to continually contribute and go above and beyond to make guest an unforgettable memory which they had just did to a guest like me. Kindly disseminate my message to Jane and team. Great job to Jane & Team.

Rm 2108. Sharing negative of the apartment. 1. Wash machine sounds loud during spinning. 2. Water dispenser noisy during boiling. 3. Cooking utilities rice cooker, fry pan surface damaged with lot of scratches. Safety concern. 4. Floor tiles when walked on create cracking sound as if it is going to crack. 5. Master room 2 pictures facing bed would be good to relocate. 6. Living room AC remote display is fading unable to view well. Require replacement. Sharing positive of the apartment. 1. All bed rooms bed was good comfortable, it would be good for pillow replacement. 2. Microwave was good keeps good warm. 3. Fridge was good keeps soft drinks cool. 4. Glass tables x 2 good. 5. Television set good. 6. Sofa large and require replacement. 7 . We enjoyed the swimming pool & gym were fabulously great. 8. Great view from living room, two bed rooms of Surabaya. Ending my feedback here.

It was huge and can accomodate my whole family. Staff are awesome and facilitate the check in and out so easy.

The whole stay dont have wifi connection. Which they lacked to communicate before we check in. The owner tried her best to arrange with provider, however it was chinese newyear holiday and majority of techs dont have work. Wifi is very much needed for me as i am working while travelling.

spacious rooms, clean, modern, beautiful view and bright...water and air cond run well, pantry with microwave and utensils, good location and lounge, amazing swimming pool, towel, water dispenser, refrigerator provided. Jane is very good & communicative host, enjoy staying here

Friendly host, easy check-in. Close to the mall, the amenities were superb, the facilities were gorgeous.. Spent 5 nites over there, very worth it and value to price. Definitely will stay here again ..

We didnt get any free parking access, quite expensive if we drive our car. Hopefully there will be free parking access for minimum 3 nite stay is possible

The location is very good, and the host (Jane) she is very helpful.

The shower in the share bathroom often gets flooded. There is only one access key for 4 adults, which is very inconvenient for individuals to do activities outside of the room. Be warned to keep an eye on the electricity credit as on our first night, it almost ran out.

The location and facilities of this property is execellent

This property only gives 1 access card for 3 bedrooms apartment. Its very inconvenience for those have different activities

I like the pool, the playground and the jogging track. It really feels like home. Quite spacious, great amenities.

We stayed there driving our own car. The parking lot was so tricky, and it was too expensive. 160k idr per night. Fiiuhh..