MASA AL NAJWA

L’hôtel est correct pour un court séjour, mais il ne faut pas s’attendre à du grand confort. Les équipements sont très basiques et assez anciens, ce qui donne une impression de manque de modernité. En résumé, un hôtel qui dépanne mais qui mériterait quelques améliorations, aussi bien en termes d’équipement que d’emplacement.

On arrival we and two other families were told that our booking is cancelled, and offered us an other place to stay which was worse than this, when I told them that I am going to call and complain to Saudi authorities then we were given accommodation. Wasn't happy because it wasn't like showing on hotels.com website

Before I list some of the negatives, I just want to say I got what I paid for. I got a super cheap room for the family for 2/3 days. Having said that, the beds were not good quality, the bed sheets were probably washed but they were worn out and looked unwashed. The blankets were def not washed, they weren't dirty but you can tell by the fur they weren't washed. I asked for an additional pillow, I did get given one, but the staff weren't sure if I would get one as they don't keep spare. No toilet paper provided. AC looked broken and very noisy, although it did make the room cool enough for us to sleep. People were smoking in the lobby of the hotel. Staff were friendly.

No clean rooms No Toilet cover Leaking water No toilet tissue No door locks Dirty fridge No kettle Poor condition beds I don’t recommend anyone to book it.

Cockroaches all over, no drinking water is provided, dirty towels and list goes on and on

Below my expectations - no towel , no soap and now cleaning service ! Rooms and beds below standard .

Not clean as shows in pics

I stayed in Madinah for 14 days and the stay was amazing. There were 6 of us in total, and the room I booked was huge enough to accommodate all of our stuffs. Convenience stores are a lot and extremely nearby, same goes for restaurants. You can choose to walk (15-20 minutes) or take a taxi/uber (5-10 minutes) to Masjid Nabawi. The hotel staffs are friendly, understand english, and accommodate your needs throughout the stay. Overall, I am truly satisfied with it and recommend it, especially for those who want to do DIY umrah.

Dirty and bugs are everywhere

It was a good place