Super Townhouse Oak Times Square Le Western

It's was good really appreciate it

It was peaceful

There was nothing good

One of the worst experience ever The rooms are not clean,dump smell..no basic necessities..last two days were raining and the rooms ceiling started leaking leaving my luggage’s getting wet and my laptop damaged Such a horrible place

Booking.com guaranteed my reservation with the option of paying at the property. When I went there, the property denied my stay saying that they are overbooked. This is by far the most ridiculous experience one can get. Without even knowing about this, booking.com is seeking my review too.

They answered politely to our queries and requests.

They mentioned pets allowed on the Booking website and when we reached the hotel they denied us the pet and said it's fault from booking.com , we had to suffer the whole day because of that.

n/a

I am writing to formally express my deep dissatisfaction with the experience I had regarding my recent booking at your townhouse accommodation, scheduled for arrival on the morning of August 12th. As per our prior communication, I had clearly informed you that my flight would arrive at Mumbai Airport at 2:00 AM, and that I would proceed directly to the accommodation thereafter. I had also confirmed that payment would be made upon arrival, as agreed in our message exchange. Upon reaching the location provided, my taxi driver and I were unable to locate the accommodation. Despite multiple attempts to contact your team using the numbers listed on your website, no one was reachable—even though your listing claimed to offer a 24-hour front desk. After over an hour of searching in the middle of the night with three children, we finally found the building with the help of local inquiries. A security guard directed us to the second floor, where we were informed by the team there that no room was available, as it had already been given to someone else. This left us stranded at 3:00 AM with no place to stay. Thankfully, our taxi driver went above and beyond to help us search for alternative accommodation. After visiting multiple locations, we finally secured a room at another property by 5:00 AM—at a cost nearly five times higher than the rate originally agreed upon. This experience was not only distressing and exhausting but also completely unacceptable. I request a full explanation and appropriate compensation for the inconvenience, additional expenses, and emotional distress caused to me and my family. and no proper replay for this letter Sincerely, J George

I didn’t like anything

I didn’t like anything because they moved me to another unit of theirs nearby which is very miserable property where lift is stinking, ambience is very bad, bathroom sink hole is not covered, AC was making big noise, I had to sleep without AC just with ceiling fan running, could not charge my phones due to not having international compatible plus sockets in the room, Wi-Fi was very slow due to which TV was not working