Brynteg Coastal & Country Retreat

At 7pm we contacted the security as per the email to say our ETA was 11pm (due to road closures etc). Sevuriry said that’s fine security are there until 12pm At 10pm we contacted to say we were having a nightmare with road closures and now the sat nav ETA has gone to midnight. He said staff usually leave at 11.50pm. We said we had been travelling for 6 hours and asked if there was a solution could someone leave a key? He said he would contact staff and get them to give us a call back. We didn’t get a call so we called him back at 11pm. We said we hadn’t had a call. I informed him I had been doing my best Michael schummacker impression to get us there. He said he would see what he could do but to drive safe as the roads were lethal. We didn’t get a call back so we called at 11.40pm to say our ETA was now 24.07. He asked where we were and we told him Breddgerlert 18 miles away. He responded ok at least I know where you are (giving us the impression that he would be there on arrival) we thanked him and told him we appreciated it. We called again at 11.55pm. No answer. Straight to vm. We called again at 12pm no answer. We arrived at 12.07. He was gone. At no point when we called at 7pm on the number provided above did he say if you arrive after 11pm there will be no one here and you can’t get in. If he had said that we would have sorted alternative accommodation. Instead he said security was there until 12pm and then later 11.55pm. At no point did he say I haven’t been able to speak to any staff and you definitely won’t be able to check in. In fact he gave us the impression when we were 18 miles away that he would assist on arrival. When we called at 11.40pm, and he said ‘at least I know where you are’, at no point did he call back and say I’m locking up, there no solution, you can’t sleep here Had at any point he said there is no solution we would have stopped progressing toward Brynteg.

Didn’t try

Going home

Staff were very helpful and friendly unfortunately wifi was really poor and not a lot to do. The spa was excellent.

The whole site is secure and gated,  with vehicle access via a barrier controlled by a key fob issued at reception with your mobile home key. Staff were friendly and even rang on the second day to ask how things were. The mobile home was spotlessly clean with most amenities. The living room/kitchen is very spacious including a dining table, and spacious couch.. The flat screen TV has Freeview. There is a sizeable fridge freezer and microwave. The bedrooms are as expected, a double bed room that has a full double bed but with slightly cramped access. There, are two further bedrooms each containing two single beds and wardrobes. There are two toilets, one with just a small hand-wash basin, and the other which includes a proper basin and a decent size shower for a mobile home. A nice little touch was a box containing a small bottle of washing up liquid, a scourer, a cloth and so on. Bed linen is provided for all beds, but you do need to bring your own towels. Parking is provided free and is right outside your mobile home. The site is quiet and provides nice walks to a nearby private lake. The site, on the whole, is very well kept with the grass cut tidily and the hedges trimmed neatly. I couldn't see one piece of litter. The spa area is free for guests and is superb. The pool is large enough to swim properly and is gently heated. There is a well equipped gym. The changing room is unisex, but has individual private cubicles for privacy. Lockers, are available for a £1 deposit refundable when you have finished using it . Beyond the pool in the same building, there is a spa centre, open to over 16s only, and also free. The central attraction is a large hydrotherapy pool/hot tub, surrounded by a cool tepidarium, a steam room and a sauna. The only drawback was that it was closed in the evenings when a relaxing time would be most appreciated after a day out. The site could do with a shop, as there is nowhere to buy any provisions.

First, the WiFi. Contrary to some of the advertising material, the WiFi is NOT free. It is only free on the bar area. Otherwise, if you want it in your home, it will costs £17.99 a week. And even then, the service is very poor, sometimes not working at all. And even when it does, it is slow, and not really worth the money. Even using your normal phone data allowance is hit and miss as the phone signal is intermittent. If I came again I would bring a mobile WiFi hub I have. I think this is poor, considering you have to pay for a service that is grossly sub standard in the first place. Second, the so-called restaurant. We went there for a meal after a long day out, not wanting to cook in our home. We were told that all they had were pizzas. And even then we were restricted to around half a dozen choices. We waited a long time for our order, and eventually the waiter brought the wrong order. Before we could say, out of frustration, that we'll have it anyway, it was whisked away by the waiter. We waited again. And waited. And waited. After 40 mins I asked where the order was and was told it was probably on its way. I wouldn't have minded if they were busy, but we were the only customers they had who had ordered a meal! After another 20 mins I asked to see the manager. I was told there wasn't one. The staff had a general demeanour of just shrugging their shoulders and not caring. I got no apology. So I asked for my money back but there was no response. I asked again. In all I asked five times for a refund. I was told that if I made a complaint to reception, I might get a voucher for next time, as if there would be a next time. Eventually I got a refund to my card. The first time I got an apology was a reluctant "sorry" from one of the staff after I insisted on a refund. The others couldn't have cared less.

Excellent holiday park, comfortable caravan, staff helpful. Great location with nice bar on site.

Prices in the two bars very expensive, you couldn’t afford to spend much time there even though lovely surroundings. Caravan could do with decking area to sit, but overall not a problem.

Very clean accommodation, comfortable. Excellent spa facilities. The restaurant unfortunately does not meet expectations, I have tried it twice, 6 months apart, and the menu had changed, so I gave it the benefit of the doubt. The food is not good, oven chips and stale bread both times. It's also quite expensive for what it is. The food is much better quality and more consistent at a well known budget UK pub chain.... This is easy to avoid as nearby Bangor has many restaurants. The poor quality food in the restaurant does not let it down, however, as the accommodation is very good value, and in an excellent location. As mentioned, the spa facilities are excellent! Still deserves 9/10. Many thanks for a welcoming stay.

There was everything we need.

I think there should be more signpost where is everything.