Casa La Joya Bacalar

It was so peaceful and relaxing

Everything was completely perfect.

The location is great. The stuff is very warm and welcoming. Offering their help in anything needed

We took the small room as the bigger ones weren't available. This room was way too small for 2 people. Actually even for one it wasn't convenient as it was even hard to wash your face without getting nocked by a shelf... I didn't see the bigger rooms, but I am sure they are nicer and worth booking and the place is beautiful

Casa La Joya has so much potential. The rooms have the potential to be beautiful but it was badly squandered by disrepair and half hazard upkeep. The view from the balcony was amazing. The sitting area by the dock was a nice touch as well.

The room itself was dirty. The coffee maker had sitting water in it that was turning green. The kayaks had no seats in them. The dock had 2 chained chairs and only one hammock even though there were spots for 2 more hammocks. If you have mobility issues, be forewarned that you have to climb up some steep stairs. I understand why the majority of reviews are either 1 star or 5. The place has so much potential that is lost by extremely poor management.

Could not find it - no # address I think we where close - not safe Almost got stuck with our vehicle going down a road - house did not have # (looked for 1.5 hours) Could not find Was getting dark & it was very sketchy area

Finding it a a big thing !!!! Never found it

The hotel was really quiet and kind of isolated which was nice. They had kayaks and a SUP that you can take.

Its really ran down hotel. Not really maintained. Its a shame because the part by the lagoon is really nice and enjoyable. At least our room was really old and curtains full of holes and dirty. Prices are expensive in bacalar in general but i really dont feel the price reflects what you get. If i paid less it would be okay bit this was the most expensive hotel in my mexico trip and i stayed in tow 4* hotels and in 6 different cities.

Privacy

Location

There was a lagoon at the front of the property.

Everything could have been better! There were noisy neighbours, the bathroom made no sense (ex. There was a shelve right over the sink making the sink hard to access), I was quoted one price on Bookings but was charged more, the photos did not match reality at all, and make sure you have good tires if you’re driving there as the road to the hotel is very rough with lots of pot holes and unpaved.