Senkotel Nha Trang Managed by NEST Group

I liked the location.

The staff were sub par. House Keeping came once in our 5 days at the very beginning. They did not do a good job and took our towels but did not leave new ones. We went to the reception to ask for some towels around 7 pm, she said she would bring them up. Then at 8:30 we had to ask again, she assured us she would bring them up. By 10:30 we realised we weren't getting towels, she had finished her shift and left. On the second day we requested no house keeping as my husband was sick and had to stay in bed, then they never came again for the rest of the stay. We were told the elevator was out of order after we paid. Then on our last day we asked for a late check out, we were told that it would be at 12:30 and it would be free of charge. Then on check out day the staff kept hassling when I explained we had a late check out they then came to the room and tried to make us pay. Overall it was a bad stay and I would not recommend it.

None

Staffs’ attitude. None of them were trained for the job. They don’t say any words like “Hello” or “Thank you”.

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Phòng tắm hơi nhỏ

good location that helps to access popular attraction places

old room, bad smell, smoke smell and urine smell in bath room

The worst hotel we have stayed in Vietnam. We chose it, because they surve the breakfast- when we Chek in - we ask about that, the administrator told that everything is OK and in morning we would have our meal. In the morning the other staff at the desk told thaa there are no any breakfast. We were shocked. We were with kids. They gave us room on the 6th floor, the elevator works just till 5th. We were with kids and heavy trunks, no one help us. The room was very dirty, the dust was everywhere. Disgusting! At 5 on the morning right near our room the girl was chilling during the sex. Once again, we were with kids.

The worst hotel we have stayed in Vietnam. We chose it, because they surve the breakfast- when we Chek in - we ask about that, the administrator told that everything is OK and in morning we would have our meal. In the morning the other staff at the desk told thaa there are no any breakfast. We were shocked. We were with kids. They gave us room on the 6th floor, the elevator works just till 5th. We were with kids and heavy trunks, no one help us. The room was very dirty, the dust was everywhere. Disgusting! At 5 on the morning right near our room the girl was chilling during the sex. Once again, we were with kids.