The Upper House Sapa

Accommodating staff. All of them specially Vu

The ambience and good service

The property is good

It had a roof top pool and fairly central location.

Hard for drivers to find the location. Needed better signage on main streets pointing to hotel. Breakfast started too late and due to tours missed out both days.

Room was clean and spacious

Taxi couldn't drop us off as the road was too steep. No hot water until we complained. Very poor breakfast. room advertised as having mountain view only got a little bit of mountain if you lean out the window, view was actually looking at next building. Balcony 200mm wide No outdoor dining at all. At breakfast time could not walk outside to look at the view as too many people were at the pool area where the view was. hotel is not what it advertises. When we complained of no hot water they said they would give our money back as they had another family wanting to book the room.

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