Lux Leone Central Apartments Zagreb

Es war recht sauber und 10 Gehminuten zum Zentrum

Leider gab es zahlreiche Mängel: Die Dusche war undicht, sodass Wasser austrat. Für zwei Nächte wurde pro Person lediglich ein Handtuch zur Verfügung gestellt, was deutlich zu wenig ist. Die Vorhänge hingen teilweise aus der Schiene heraus. Obwohl die Unterkunft für drei Personen gebucht war, war das Schlafsofa weder vorbereitet noch bezogen. Zusätzlich wurde uns ausdrücklich mitgeteilt, dass wir das Geschirr selbst abwaschen und den Müll hinausbringen müssen, andernfalls würden zusätzliche Kosten anfallen. Obwohl ich solche Dinge normalerweise ohnehin erledige, habe ich es noch nie erlebt, dass dies in dieser Form vorgeschrieben und mit Gebühren angedroht wird. Das größte Problem war jedoch die Eingangstür der Wohnung. Der Zugang erfolgte per Code, die Tür ließ sich zwar schließen, sprang jedoch immer wieder auf, sobald Bewohner der Nachbarwohnungen ihre Türen kräftiger zuschlugen. An einem Tag kamen wir sogar zurück und fanden unsere Wohnungstür offen vor. Der Gastgeber war trotz mehrerer Anrufe und SMS nicht erreichbar und meldete sich überhaupt nicht zurück. Gerade bei einem sicherheitsrelevanten Problem ist ein solches Verhalten absolut inakzeptabel.

Great communication from the company who manage the property - if I had actually read the detailed instructions on how to get in, I would not have confused myself as to how to get in. There are 3 different codes and you need to follow the instructions exactly (that being said, most of the doors are left open half the time), and the front access door has been renovated but the pictures haven't been renovated (the bricks are still the same, so look for the change in the bricks). Room was small, but had everything I needed and was within easy walking distance of everything I needed to get to.

There was only half a curtain (it looks like the other have has been damaged or popped off its hooks or something and tucked away). It lets light in and people can see in at an angle from the next building - fortunately I didn't spend much time in the room and sleep with a sleep mask so I wasn't affected, but probably something that really should be fixed. The microwave is in the hall way obviously shared, but would have preferred one in the room. Would also have liked something to hang my clothes up on to dry.

Apartman je uredan, čist i lokacija je super, sve je blizu i iako si u centru, nema buke.

Pure blissful silence, cleanliness and interior design. Apartment is situated in a courtyard, surrounded by trees.

Not much.

The location, the communication from hosts, clarity of checking in and the quality of the place itself. We had a really comfortable stay and would definitely return. There were family friendly games, Netflix and all the amenities you could need if staying for more than a few nights. We travelled here by train so were in the apartment within 5 minutes of arriving!! Shout out to Dino for being a great host.

Apartamenty umieszczone w dobrej lokalizacji. Czysto i ładny wystrój.

W apartamencie powinna pojawić się zwykła suszarka do ubrań, nawet składana

The apartment itself was very good and well-equipped with excellent facilities.

I would like to comment on the service provided by the admin team. Since the apartment is managed through an agent instead of directly by the owner, I felt that the admin team was not very helpful and kept asking me to contact the local team myself. I asked about early check-in in advance but did not receive a response. On the day of check-in, I asked again, but the admin told me to contact the local team directly via WhatsApp. I would like the admin team to understand that travelers often have limited phone access while abroad, and many people mainly rely on email communication. Not everyone uses WhatsApp. It would have been very easy for the admin team to contact the local team directly—since you already have their contact information—to check whether early check-in was possible, and then simply update me through the Booking.com message system. Instead, I was left to handle everything myself. In fact, I contacted the local team by email, and after 5 days I still have not received any reply. When I arrived at the property, I found that the room was still not ready. The housekeeping staff asked me to check in at 4:30 PM, which was later than the official check-in time stated by the property, and there was no prior notice or apology regarding the delay. As a result, my first impression was quite disappointing. I hope the admin team can improve their communication, coordination, and overall service mindset toward guests in the future

Location was only a short walk from the main square and centre of Zagreb. Beds including the sofa bed were all very comfortable

Nothing we didn’t like