Pan Asian Haven with Balcony with CityView and Free Parking

Great location.

Given wrong code for the keybox. Paid for early entry which we didn't get, nearly didn't get access at all. Total luck that we got in. Balcony is a health hazard with half inch of pigeon mess. Broken window which will not close.

Ubicación perfecta

Hay una cama que no es nada comoda

Title: A complete disgrace – falsely advertised. Demand a refund. I booked the so-called "Pan Asian Haven with Balcony" in Birmingham for my family, expecting a clean, comfortable, and safe stay. What we got was an absolute disgrace. I am disgusted and furious. This apartment is a health hazard, a safety risk, and an insult to anyone paying hard-earned money. 1. A mattress so bad it’s unfit for humans The mattress in the second bedroom is a joke – and not a funny one. The springs are sticking out or completely broken. I could feel every single coil just by sitting down. How dare you expect a child to sleep on that? My kids would have been better off on the floor. This is not just poor quality – it’s disgusting, disrespectful, and unacceptable. You should be ashamed. 2. Dangerous standing water in the shower – my kids could have been injured The master bedroom shower tray does not drain. Water pools instantly and stays there. That is a slip and fall accident waiting to happen. I have young children. One wrong step and we’re looking at a trip to A&E. This is a basic safety failure. No excuses. No apology fixes this. 3. The whole apartment is worn out and neglected This place looks nothing like the photos. The sofa covers are torn, threadbare, and stained. The carpets are old, flattened, and dirty. The curtains look like they haven’t been changed since the 1990s. The kitchen is tired, scratched, and poorly maintained. Nothing feels clean or cared for. It’s like walking into a rundown hostel, not a "haven." 4. No basic hygiene supplies The bathroom hand soap dispenser was completely empty. Empty! You can’t even provide hand wash? That is the bare minimum. It tells me everything about how little you care about your guests. 5. Dangerous glass table – a serious injury waiting to happen The glass table in the living room is loose and moves dangerously with the slightest touch. It is completely unstable.

Lovely apartment... however paying 150 deposit ..n to get there to find patio door open n handle broke not great had to let owner no straightaway as this wasn't us.. carpets n suite need a good clean.. but overall great stay.. 4pm check also not great.. considering we was out by 10am next day...

Nice fresh and clean

Nothing x

Good location and was handy having parking although someone was parked in the allocated spot - the host quickly found an alternative

The property was not clean. A HOUSEKEEPER had clearly been and made the beds, sofas and completed a surface level clean but bathroom was DIRTY. Tiles FILTHY. So bad I went to buy a bottle of bleach and cleaned the bathroom as the property did not offer to return to clean or offer a different apartment. There was no hot water the first night and I had to take my children to another location to shower before bed. Toiletries provided had mould and grime on them - how is this acceptable!!? The apartment is run down, many many items broken and DANGEROUS. The apartment also smelled like heavy cooking and dust. The sofa smelled the same. The sofa was stained the carpets were stained, there are holes in the walls. Greasy handprint on the bedroom wall that could have been wiped down with even the slightest care and attention. The snooker/foosball table is dropping to pieces with metal rods sticking out and bolts falling around it onto the carpets. Not worth advertising. Hard floors clearly swept not mopped with stains evident. Carpets not hoovered there was food under the table and on the carpets throughout the property. I really really expect more and think this property needs completely renovating and removing from booking.com… having read through all reviews from this property and others by this host it’s giving a theme of poor care and attention. I felt uncomfortable at the property as it was in a state of disrepair that was dangerous when travelling with children. It’s a shame I can only upload 4 photos as I took many showing the state of this place.

Well equipped

No net curtains, broken fan, cigarette butts in ashtray on balcony, stains on sofa