Kasa Little Italy San Diego

The amenities are world-class!

The consumer interface and communication was horrible. When booking the hotel it states self-parking is available. Only after you book the room do you get an email that links to forms you must fill it to check in, and that is where it is disclosed the self parking is $50 per day. In addition we didn’t receive the forms to check in until we were actually on the plane flying to San Diego. By pure luck i happened to check my email to find out that i had to fill out an extensive set of questions, including uploading my photo and driver license, all of which had to be done at least 30 minutes prior to arrival or we could not have checked in. My family flew 2500 miles to San Diego and it was only luck that i could get into the unit late at night because i happened to check my email to find out that we had to file out a whole questionnaire before we could check in. Why this wasn’t disclosed as soon as the room was booked instead of a few hours before we arrived is very poor communication. It is also not disclosed that the self parking is off site. So we had to walk in downtown San Diego, with my family and luggage, late at night around a lot of homeless to get from the parking to the hotel. it felt very uncomfortable with my family. Lastly we needed to extend our stay by one day. At most hotels this would be a simple phone call to a front desk. At this hotel it was no less than 5 phone calls over 2 days requiring over 3 hours of phone time to simply extend one more day.

Great location, couple blocks from Little Italy, Navy Pier and trolly.

Clean room everything was perfect definitely staying here again on my next trip

Stayed for the nite and it was very nice but the fold out bed was horrible.

We had a fantastic stay in San Diego. Our place was clean, spacious, and had fantastic amenities. Can't wait to return.

Apartments are fairly new so everything worked & was top quality. The area is very close to Little Italy for dining & close to bus & tram routes to access the rest of San Diego easily. It's a DIY check-in hotel but both the AI response & human responses were very prompt & helpful. Even the problem we had with payment for parking was sorted out without fuss. Would definitely recommend & would stay again.

This place is an okay choice for now (I’m sure prices will go up once it is more established bc they always do) if your top priority is having a lot of space and being walkable to Little Italy. That’s what we were looking for. However, we ended up really frustrated with just a huge list of little ways that this place doesn’t really deliver. Like they make it sound so convenient to just text them with needs, but we only ever got AI responses and they were very delayed and sometimes not even correct, like we asked for dishwasher soap and the day afterwards (after buying some ourselves) when they finally showed up they brought hand soap. Nobody was ever at the front desk. I didn’t realize how much I value the staff that hotels have until we stayed at this place. The design also looks nice but isn’t functional - a noticeable lack of doors everywhere even on our bathroom, our smoke alarm was falling out of the wall, no place to set our shampoo etc bc the shower rack broke off the wall, no real clothes storage in the primary bedroom, toilet seats kept sliding off, the mattresses are queen size but set on top of twin size platforms so the mattresses sag a lot on the edges (sleeping was never comfortable.) The lights were on timers so I kept being left in the dark in the shower, and the bathroom fan doesn’t have an off switch so you have to listen to it 24/7 which is maddening. There are not enough outlets or chairs and DO NOT get tricked into paying for parking. Unnecessary.

Very nice everything was walking distance

Excellent