Beautiful penthouse condo with stunning views of both ocean and city

The host was attentive and resolved my concerns quickly and with great professionalism.”

I was disappointed with the overall condition of the building, as it appeared run down and noise from other guests in the hallways was easily heard. The staff member who checked us in was unprofessional and provided unclear instructions regarding the service elevator. When we returned to ask for clarification, she raised her voice at us. I also observed her speaking disrespectfully to other guests during the check‑in process.”

Nice location

Not a penthouse as advertised. No balcony because of construction.

El edificio en si no es malo, lo malo es que estaba en mantenimiento

Cuando contraté el departamento se indicó que todo estaba perfecto, maravillosa vista y muy tranquilo. Un par de días antes de llegar me avisan que no puedo usar el balcón. Dado que no era relevante lo acepté. El día previo a llegar me avisan que tampoco puedo usar la ventana del dormitorio. A esa altura también acepté esto ya que normalmente no abrimos la ventana por la humedad. Pero al llegar al departamento nos encontramos con la sorpresa de que no había ventana en el dormitorio y que habían puesto una tapia de madera. Dado que eran las 20:00 hrs no nos quedó mas que aceptar, pero esa noche debimos dormir en el living por el ruido, el viento y la humedad. Al día siguiente solicité cancelar para irme a otro lugar, lo cual no fue aceptado pero mandaron a colocar la ventana. Con esto pudimos usar el dormitorio pero empezó el otro drama. El edificio estaba en mantención y de 08:30 a 17:00 el ruido de taladros, partillos, sierras, etc no permitía descansar, menos dormir una siesta o ver TV. Me contacté con el administrador del edificio para solicitar una compensación pero nunca me contestaron. Voy a tratar d obtener una compensación vía Booking

Location

Under construction ; dirty ; old furnishings ; no staff

Proximity to the ocean. The views from the balcony are beautiful. The unit was comfortable and the kitchen had just about everything we needed.

Ongoing construction on the balconies and windows on the pool side of the building. Too noisy to sit and relax poolside. Additionally, there must’ve been a nearby unit being renovated so it was very noisy inside the unit. The owner is not responsible for the second reason for the noise. However, since the owners were assessed for the work to the building, the owner knew ( without disclosing) that there was ongoing construction therefore there would be noise. Going forward, I will always ask is there any construction in the condo building before I book anything. Half of the outside balcony furniture was broken. It’s a shame because the rest of the unit was very nice. Additionally, more towels should be provided. 2 bath towels and one hand towel do not cut it. The king size bed was comfortable but pillows were old and one pillow case was ripped. I also did not appreciate that a 30$ fob charge was not disclosed until we received the check in instructions. Not a deal breaker but why hide the fee when booking? Doesn’t seem right. And you must valet park your car, again not a dealbreaker but why not disclosed prior to booking? It was 45$ for 3 nights. Plus my car was damaged while in the valet’s care. Again, not the owners fault but be aware.