Burley Road in Leeds

Good service from staff

Shower was disgusting

Outstanding staff, the whole place was very clean, easy access to buses to the city center and a good value for the price.

Even though I was not expecting air conditioning for the price of the room, I at least thought I would be able to open the window to get some fresh air during the heat of Yorkshire's mid-summer nights, which unfortunately was not the case (you cannot open the window at all, not even a tiny bit). And on top of that, the room had some kind of heating system that I could not control (there is also a heater by the bed, but this one was off, as I double-checked myself).

Cheap and easy. Did the best to accommodate the needs of us, giving the circumstances

There was a slight smell of urine around the G block second floor.

Cheap

Staff members attempted to enter the room a couple of times to check if it was empty. The walls were thin and the neighbours were noisy all night. Around midnight, doors were banging constantly for about 30 minutes, making it impossible to sleep. There was no bin in the room, only one towel provided for two people, and the bed was very small and uncomfortable.

Nothing, my details have been left with reception with a request for someone to contact me regarding my stay.

Booking was made for 2 rooms for 3 adults, Staff were unable to provide a room upon arrival, when keys were provided they were for another individual’s room allowing us to enter the room with their belongings unsupervised, we returned to reception to inform them of this error, the 2nd room provided the door lock was not operational so unable to stay in the room provided, we had to wait in the room with a non functioning lock concerned about who may enter the room during this wait, we ended up going through 3 rooms before finally being provided with a room at 00:45 the morning after arrival missing a night that was paid for, the room provided was unclean, damp and smelt heavily of cannabis, no lighting in bathroom so unable to shower or use facilities and separated form our party with further concerns for safety as such. The accommodation did not feel safe and was not secure, we had no other option then to stay at the property after arrival due to not being able to book another hotel at the late hour of being provided with a room, we explained the issue that morning and requested to cancel the 2nd day stay and be contacted to discuss reimbursement after having to book another property.