swan hotel resturant bar and grill

We booked for two nights , upon arrival the owner informed us that due electrical maintenance works we could only stay for one night, I have requested a refund for the outstanding night from both the owner and booking.com via emails and phone calls with no responses from either party

Lack of response from owners and booking.com as well as only being told about the maintenance works upon arrival at the hotel

cheap enough and good room

nothing to makea cuppa with no tea etc just cupsandmilk and a kettle bit odd

Booked in for 4 nights, was asked to leave after 3rd, as the hotel was being closed down. All electricity turned off

Nothing!

Everything!

Comfy beds.

Everything outdated. Broken facilities. Too loud

Electric socket broken (dangerous !) Bed damaged Window broken (won't shut)

Staff pleasant

Room ,bedding and bed should be binned as health hazard. Comunual bathroom with ONE hand towel for all to use unless you carried the one from room back and forth.Windows that don't clse so kept up by all the noise of traffic, a two year long tenants tv keeping me awake all night. Bar closed by 7 so you had no choice but go out or sit in room. Unless you asked staff if anyone was about for clean towels etc you never had them changed no one checked if thin bin liner is needing change. I have a load of pictures for health and safety as this was more like a down and outs hotel. I am very angry about this and will NEVER use or recommend Booking .com as you definitely do not check out the accommodation you promote. Angry doesn't even begin to describe how I feel. How do I send you photos of the disgusting bedding etc. I had to go and buy pillows as theirs were so flat and old you needed 4 to equal one decent pillow. Food extortionate £16 for a small bowl of pasta aribiata or pasta in tomato sauce, that was per bowl. Absolutely ruined our holiday as we had to go out all day every day as nothing going on in hotel. No breakfast unless you stated night the night before do you know you want breakfast and what the night before and that's all very well if there was staff after 6ish available. I could wright a book on this dismal accommodation with part time cleaners etc. VERY VERY ANGRY YOU PUT US IN THIS DIVE.

Great place to stay

Nothing

I don’t like noting there I was so disappointed

All