Costa Sur Resort, Classico Collection By Sonesta

We absolutely loved our ocean side room and listening to the ocean all night!

Do no be tricked by the beauty of the ocean out front. If you can sleep through the sound of 1,000 cars and noisy trucks and buses driving by 24 hours a day from directly behind the resort, and the pounding surf from the front in VERY un-soundproof rooms, then this is the place for you. Beds and pillows are not comfortable. Two of our party of three also ended up with food poisoning as did a few other guests we spoke with. Both taps in our shower were hot water. There was a plumbing leak under the kitchen sink and a mess on the floor which I washed myself after they ran a dirty mop across it. Mexico is officially off the destination list.

Absolute unobstructed view of the ocean! The humpback whales and manta rays visited us everyday. There is nothing like falling asleep with the white-noise of the waves crashing on the rocks.

Great place to stay. Good food. Very clean. Amazing view! Close enough to town with uber and taxi service. Nice to have a kitchenette. Limited lounger chairs at the pool. We had to wait most of the day for loungers. People seem to put towels on them but never actually use them.

I have travel around Mexico often and been to excellent hotels but the service we received from day 1 out in the restaurant and pool area was very poor. The hotel needs updates asap.

The good: great ocean views, awesome staff, good rates The not so good: we were very disappointed with the food at the restaurant. The quality wasn't great, but the worse was that our dishes would systematically arrive late and lukewarm. Also, the hotel is near a fairly busy road and the noise from trucks which decelerate and accelerate on the speed bumps by the hotel entrance is deafening. The noise comes through the bathroom windows directly into the bedroom

The hotel was nice in general close to the ocean. I was raving about how nice and friendly the staff was and would come back to the same hotel again. But the last night of the stay we went in to the restaurant as usual. We sign the bill and left. When we check out the restaurant bill was not the same. One of the staff charge us 100 peso in tips. I had to explain the bills is wrong so many times, I just gave up and pay the total of the stay. It wasn’t the 100 peso It was the integrity I would not care less. I would have said I would come back, but I’ll try other hotel in the area next time.

Relaxing

service is good! The view from my room's balcony was breathtaking!!!! It was an incredible ocean view and the sound of ocean waves was so soothing....I just wish the facilities in my room were better. For example, the water sink. I had to keep pushing that thing in the sink to make the water go down. Sometimes the room services were not always on time. I was back to my hotel room one night and found it wasn't really cleaned. But the staff were super nice and they gave me new towels and got my room cleaned the next day. So overall, it was a good experience!

WE WERE DRAWN BY THE PICTURES BUT IT WAS OLD AND NOT UPDATED. THE PICTURES ARE NOT REFLECTIVE.