Costa Sur Resort, Classico Collection By Sonesta

It was nice to stay away from the crowd. The bus was cheap to take around and a private beach with less crowds.

Beautiful views of the oceans. Feels cozy unlike big chains. Close to the main attractions yet away for relaxation.

When I first booked this hotel, I was on the impression that it was an all inclusive resort, that was one of the main reasons we made the reservations there. When it was time to check in, we were told otherwise. When we got our room, our room was really dirty, dust everywhere, the curtains were extremely dirty and stained and the bathroom was disgusting. We were there to celebrate our honeymoon and seeing that as our first impression left us with a bad feeling about the resort. We had to complain multiple times in order to get a new room. We heard from multiple people at the resort that they also had a bad experience checking in or having the impression of an all inclusive resort when they did the booking as well. The staff at the restaurant, bar and cleaning maids were really nice and had a great costumer service. The hotel does not look like the property pictures, the hotel is old and needs a renovation asap. Make sure you call the resort before checking in, to get a full description on what you are paying for.

We had a wonderful break at Costa Sur Resort. Although on the smaller size, the resort had all the benefits of a bigger place. It was spotlessly clean and we really appreciated that the room was cleaned on a daily basis. Having the option of two pools and the beach was great. The buildings are a bit dated but charming. Our biggest thanks goes to the wonderful staff - because the property is not too big, you really get a chance to know the staff. Special shout outs to Kevin, Raphael, Mauricio and Alejandro who went above and beyond to make sure we had a good holiday. We will definitely be back.

No more to add

We had a wonderful stay at Costa Sur Resort in Puerto Vallarta. Pros: • Beautiful waterfront location with easy beach access. • Safe, with great activities, pools, and poolside bar service. • Friendly front desk and poolside staff. • Convenient bus stop right in front of the resort. Cons: • Limited walkable roads and no nearby shopping or dining options. • Room service was a bit slow, and there was a leaking water pipe under the sink. • No conditioner was provided throughout our stay, though shampoo and soap were. • Two bottles of water and coffee were provided on the first day; after that, they had to be purchased. • Bath and pool towels had an unpleasant odor, similar to feet, and could benefit from more thorough laundering with deodorizing agents. • The property is located near a main road, which can be somewhat noisy at night. Overall, it was a pleasant experience, and we hope the resort addresses these minor issues in the future.

I have stayed here before and like everything but the breakfast we paid extra for. They are always the same menu l would not do that again

The property is under renovation, some suites have been updated many have not. Except for the 1st floor the balconies are tiny and do not hold a chair. Our room on the 1st floor had cockroaches. We were not able to use our balcony as maintenance was taking place on upper floors and debris was falling. There was a complete power outage scheduled for a day during our stay. We bought the breakfast package which was a waste of money as there was limited selection and the food was not good - eggs under cooked and meat was gray in color. We moved to another resort.

We've stayed there 4 times , counting this visit. Our maid did a wonderful job on our room. The pool was warm and clean. The cove is great because the waves are controlled by the huge boulders, and at low tide you can see fish swimming. But, wed asked for a room on a higher floor, but got one on the 5th. In past years they did something special for us for our anniversary, which is in February but I told them were unable to travel this coming February. They didn't do anything this visit.

Près de la malecon en taxi ou autobus,arret d’autobus en face de l’hôtel