Chateau Backpackers & Motels

De gratis koffie en hartige scones die er dagelijks stonden. Hartverwarmend initiatief.

De gedateerde en slecht onderhouden inrichting van de algemene ruimtes.

proximity to village

old and tired -

Location

Heel motel vol hikers, maar ik denk dat de host alsnog de meeste stappen zet van allemaal; onvermoeibaar spant hij zich in om alles te verzorgen voor de gasten. Het is allemaal niet het nieuwste van het nieuwste, maar onze kamer was schoon. Prima bed en douche. De keuken bij de receptie was netjes, (die bij de dorms ietsje minder), iedere dag was er een complimentary snack en drink, super netjes! Bij mooi weer hadden we een spectaculair uitzicht vanaf ons zitje voor de kamer.

The staff was very welcoming and helpfull

Run down, dirty and intense moldy smell

N/A

The place is so run down it should be bulldozed and started from scratch.

Nothing

Dear Booking.com Customer Support Team, I am writing to formally lodge a serious complaint regarding my recent stay booked through Booking.com at Chateau Backpackers & Motels, Franz Josef, from 25 January to 27 January 2026. Booking confirmation number: 6322449325 This was an extremely distressing experience for my family and posed a clear health and hygiene risk. From the moment we entered the room, the conditions were unacceptable and far below basic accommodation standards: • Bed bugs were present • The room had spiders and a heavy infestation of mosquitoes • The room and surrounding areas were filthy and poorly maintained • There was a clear lack of proper cleaning and pest control across the property As a result, none of us were able to sleep properly for both nights. I personally suffered severe mosquito bites, leaving my leg swollen. More concerning was the impact on my young children, my wife, and my elderly mother, all of whom were extremely uncomfortable and distressed throughout the stay. This was not a matter of personal preference or inconvenience — it was a serious health and safety issue. A property in this condition should not be listed on Booking.com, particularly for families. I would also like to highlight that I have been a long-standing and regular user of Booking.com for many years, and I have always trusted the platform to provide accommodation that meets basic hygiene and safety standards. Unfortunately, this experience has significantly shaken that trust. If this matter is not resolved fairly, I will seriously reconsider using Booking.com for future travel. Due to the remote location and the fact that we were travelling with children and an elderly parent, relocating at short notice was not feasible. Given the seriousness of these failures and the health impact on my family, I am formally requesting: 1. A full refund for the entire stay, and 2. An urgent investigation by Booking.