Crowne Plaza Springfield Convention Center by IHG

Room was very clean and had everything I needed.

I liked how spacious the room was. The staff was very friendly and helpful. The overall atmosphere in the lobby was great.

I was most disappointed in the room itself. The toilet did not flush properly prior to our arrival. We arrived late in the evening, booked a room with a sofa bed, and stated we had children with us. It was clear in my opinion that they would be sleeping on the sofa bed. There were no extra linens or pillows for the sofa bed. We called the front desk and my husband offered to go grab them because it was time sensitive since it was already after 10:00 PM and we had three children 9 and under to get to bed. Instead, they assured us someone was heading to the laundry room to bring us some right away. They did not arrive for over an hour. My husband and I gave the kids the sheet off of our bed so they could sleep on them. They had no pillows other than the decorative pillow that was on the sofa. They were already asleep and I was nearly asleep before the sheets arrived. There was also no remote, but that was an easy fix when we called down and they had one waiting for us at the check-in desk. Considering I could have paid $60 less for another hotel but chose this one due to high ratings and what I thought was overall better quality, I was not happy with our stay. We have to come back for confirmation and first communion next year. We will likely not be staying here, unfortunately.

mattress and pillows!!!

i like so much

I felt the staff was amazing!! Ben at the front desk was super nice and very accommodating of my crazy group!! We have 4 children ages ranging from 6-16 so that can be a challenge. But overall good experience and I will be back!! 😁

We stayed in an executive suite and my husband was the last to shower before departure and there was no hot water 😡needless to say he was not impressed

Clean

Pool and restaurant were closed which was not on the website. The room temperate was musty.

El cuarto k me tocó

Don't know it was overpriced

Hotel room worn and very dated and very overpriced including food and drinks.