Crowne Plaza Springfield Convention Center by IHG

Room air conditioner was not loud. Comfy beds.

Had to change rooms… first room had inoperative sink facet. Put service room please on door after first night… nothing happened. When we mentioned to front desk they asked if we put the sign the correct way….. Really???

our room was very clean, beds were comfy. The inside of the hotel was nice overall.

the breakfast buffet was good but a little expensive. Too much when traveling with children. The outside of the building definitely needed some TLC. Dead shrubs and flowers made for an unpleasant entrance. We were most sad that the 14th floor garden was just a big open space. would have been nice if there were tables and chairs out there so we could sit outside and enjoy the view. there were garden lights too that were never turned on.

The location was perfect for our stay. The room was very quiet and could not hear any noises outside of room. Beds were very cozy and comfortable.

The only downside to our stay was one escalator and two of the three elevators were broken. It made coming and going with luggage a bit of a struggle. We also noticed there were only 3 towels in the room for 4 people.

Good location and easy to get to

Not much...Cost was good

Not enough staff Restaurant lacking No answer when calling front desk Bed too soft Soaps almost empty Shower not hot enough Did not feel safe walking in from the parking lot

On first impressions it’s a beautiful hotel, the room layout was really nice

On closer inspection it could do with a little refurb, the sofa was stained, the bathroom had flaking paint, as did the window, which even had a hole. As I said it’s a beautiful hotel but thing a freshen up is overdue