AC Hotel by Marriott Newtown Square

I liked the quality of the staff, room amenities and proximity to eating places

Cost of the breakfast and selection. I decided to eat else where as the selection did not match the price

The AGM refused to refund our payment even though it was a partial stay and the third party booking system agreed to refund partial payment. The AGM has not answered several voicemails as well. They likely double booked the rooms because we stayed half the time.

Customer service

Great stay

Great property

Everything at the hotel was great except for one employee who told me the hotel was sold out so she couldn't give me an early check in only to find out hotel was not sold out but that was okay

They did not resolved our requests for extra towels and trash can replacements. It was my first experience that no action was taken in response to the same requests.

Nice hotel

Did not use

No cleaning service although asked for. Beds too soft. Sink in bathroom is ridiculously shallow. Sink does not drain. No clean towels until asked for. Called front desk let ring at least 50 times no answer.