Coconut Tree West Bay

Lo único que me gustó es un restaurante que está a la par de la piscina buena atención y comida rica y los jueves hay música en vivo, y la cantante es de lo mejor súper simpatica

Odie el lugar, porque cuando llegue habían sobrevendido el hospedaje y no tenía habitación en pleno jueves Santo, me dijeron que llamarían a Booking para que me resolvieran pero que ellos no podían hacer nada, solo me dieron el número a dónde llamar, por el día ya no habían hospedajes en el área en el que yo me quería hospedar, me tocó pagar el doble por un lugar del cual no se me reembolso nada porque era una villa de habitación la cual me tocó pagar en efectivo. Pésima experiencia.

LOCATION

CLEANLINESS

Cleaning daily, immediate solution after reporting problems, helpful staff, nice view from the terrace

Location was convenient to things we wanted to do. The room was spacious and decent.

They moved us to a room without a sea view or King bed, which is what we booked. We looked at another building. We had to get tickets for breakfast and half the time the office was closed. The service at restaurant for breakfast was poor The first day they didn't even have coffee. We had to buy toilet paper at one point because they didn't clean the room or refill amenities.

The lady in the front desk couldn’t take the payment because she that manager was on vacation.

Breakfast good but I hated to have to ask for the tickets daily instead of getting them all at once.

Kitchen missing utensils. Shower leaks constantly. Dirty beach that can't be used for swimming because no one cleans the beach and it's used to dock all the boats for outside activities. The pool area doesn't have nice lights or outlets for electronics or nothing inviting. It's old, used and with colored lights like a cheap bar.

Close to the beach, although we arrived late and the office was closed the key was ready for us to go in . It was fresh and clean.

Somewhere outside there was a smell like sewer. I don’t think it was the property it was outside near the area where the property was.

Great location, the room locked and had AC, the property itself was good enough.

It was nice enough on the inside, but it felt like they tried to make it feel like luxury without actually putting in the effort to make it luxury. The sink was in the wrong spot, the “rain shower” didn’t have enough water pressure, small things like this. The customer service was the worst we had experienced during our travels. Upon check in, the office was closed when we arrived (around 4 PM) and a security guard handed us an envelope with our key in it. We did not get a WiFi password and could not find anyone to help us on that front. Upon checkout, we needed to leave my 10:30 to get to the airport, and the office did not open up until 10:15, so we were quite stressed and the person working the desk was not helpful. She let us checkout, leave the key and get in the cab her friend had called for us, halfway to the airport she called our cab driver to say that we needed to come back and pay for our stay, which we had figured was taken care of because she didn’t ask us to pay when we left. All in all, very frustrated with the customer service, aside from that it was a nice stay

It’s too close to the beach and the big room at the rock tower.

The cabin or the cabana is too old and beds are too hard in comfortable and bathrooms are too old but if these cabins are new it will be so nice.