Mount End Hotel Nuwara Eliya

Not good for families

I guess originally it could have been a nice hotel but it could definitely use some work now. We had to change rooms 3 times, before they found one with functioning lights and water. We also had a staff member breaking into our room when we were out in town, and stealing all our money, so I don't have many good things to say about this place..

Unfortunately we had a very bad experience in this hotel - a staff member broke into our room via balcony door, went through our bags and stole a big sum of money. The next morning after calling the police and a very stressful hour facing the staff to get out money back, one of them finally admitted stealing. Apparently they fired him, but who knows. Besides that the rooms are not really put together.. during our check-in we ended up having to change rooms 3 times, as there were many things not working (no water, no lights etc). Also they charge you extra for the heater, and without it, it got very cold at night.

Location is good

Food are more expensive ..

Very Clean and Tidy . They have made dinner and B’fast simply superb. Staff are so friendly especially Manager so kind full guy.

They don’t have the power backup & the heaters are not working properly. They should take much care on this technical issues.

Perfect