Winter Dene Hotel Beach side

The room was comfortable and clean.

There was no breakfast. We thought we had paid for bed and breakfast. Also there were no staff. We didn't see anyone.

We weren't aware on booking that it was remotely run, however it was perfectly acceptable and although we felt it was expensive, compared to other accommodation in the area, it was quite reasonable. Fab location - 5 minutes to the beach and ticked all other boxes.

Nothing

Thw room was not cleaned, the beds were totally messy, no shower gel, no hand wash , no towels

Hotel cancel my reservation day before arrival, due to the gas leak. They never called, in addition, they did not answer any of many calls I made, I got a message on booking that I would receive a refund. After that the hotel stopped replying to my messages.... The day after the date on which I should have checked out, my reservation was marked as non show. This caused unnecessary stress... eventually I was able to call the hotel and arrange that my reservation was marked as cancelled. However, the bad taste in my mouth remained, zero offer of help in finding alternative accommodation, no call back to any of my voice messages, And no response to messenger on booking.com ... they definitely need customer service training

Very clean rooms, comfortable beds. Spacious rooms and absolutely ideal location.

Despite breakfast facilities being advertised between set times there were none. No staff available, just a bell that says "ring for assistance" with a sign next to it explicitly stating do not ring the bell. No toiletries provided, again despite advertising them. Just little details missing. Unwrapped teabags left with kettle, I feel wrapped ones would have been slightly more hygienic. I just feel massively over charged for what I received.

We never made it inside. We arrived and could not get through to the owners. Then received a text to say they had double booked us and someone was already in there! It then took and hour to get through to Booking.com but they were useless!! The outside is grotty.

Nothing

Good staff and clean 👌

We had come to stay at the property very last minute as a flood in the empty flat above mine caused nearly all the ceilings to collapse, so we needed somewhere quick. and the property is just around the corner and was a pleasant surprise the newly decorated , spacious room clean and moe than comfortable with lovely bedding and large fluffy towels, their was a power shower over the bath in the large on suite. Unfortunately, my partner who is severely epileptic became resistant to a new anti seizure drug he had been taking. This caused him to have a grand mal seizure which was the worst I’ve ever seen in our ten years together. Straight after a seizure Richard normally falls into a very deep almost coma like sleep for 45 mins max. This time I couldn’t wake him for an hour and when he did come to he was projectile vomitting. I called an ambulance after 2 hours of thiis. The hotel was extremely accomodating and extended our checkout time for which I will always grateful. Ricard spent two nights in intensive care and a further five days on a general ward. He is home (home is another hotel paid for by the insurance company) and is back on his original medication and so far so good. Please extend our thanks to the owners o the hotel, I wish our stay had been memorable for different reasons.

Absolutely nothing

I booked and received a confirmation from booking.com but the hotel was double booked with someone booking via another platform We were not able to stay