New Ascott By Glitz Hotels, Mumbai International Airport

On arrival at 2am ( thank you for accommodating this) we discovered the accommodation was only on one floor (floor 6). The Picture on booking.com presents the whole building as 'New Ascot by Glitz'... It's not! Reception requested full payment. This had been sent previously by bank transfer. One txn successfull and the 2nd pending as was only asked for 2 days prior to the stay. No payment, no stay? Had to pay the pending part in cash to stay, since then that pending payment has been took successfully as suspected. On accessing the rooms we were met with a distressing sight with the state of the rooms. Filthy, cockroach ridden, mouldy, dirty bed linen. A couple of us refused to sleep due to these issues. If it wasn't 3am by the time we had access to the rooms and we knew where else to go ( 1st visit to Mumbai) we would have left immediately. Would not recondmended and seeking the refund of the dbl payment made... Should of realised that cheap would mean exactly that

Worst stay ever

Nothing

Our room was already given to someone else Pathetic Whats a reason of online booking We dint get stay Worst

Nothing

It was amazing experience with family.

There is no chair in room

Rooms were clean staff was good and decent

No

Not cleaned and full of cockroaches