Brand new beautiful townhouse with two bedrooms and free parking

They never sent me any communication regarding access to the property or confirmations. They’ve ignored my emails my messages through Booking.com and the phone number they have is incorrect. I tried calling booking.com but the customer service lady couldn’t help me and said she could not hear me very well. We ended up having nowhere to stay and had to drive an hour out to a family members. Terrible experience I just want someone to get back to me and refund my money

Had no checkin information, paid decent money an was left sleeping in the car very disappointing especially been there fir a Tangi.

If a key had been available and if the property had been cleaned this would have a lovely unit to stay at. Nice quiet apartment complex. The wifi was good.

We only received the unit number for the address the day we arrived, Unit 99/124 Taylors Road. When we arrived, the front door was wide open. The property was in disarray. Laundry pulled apart and unusable, laundry doors off hinges and leaning against hallway walls, bathroom and bed used with dirty soiled linen and no key box in sight. We left. Very late and poor communication from the provider.

Location was convenient to shops and walking trails

Buckle up!! Long story ahead!! Arrived and did not have the number of unit or how to check in or get keys. Multiple calls to contact number with no answer and no response to messages or texts. Finally called booking.com who also tried to contact owner with same results. Now over 24 hours past check in time still no place to stay or access to the unit I paid for. Another round of multiple calls and same results. Finally got a person at booking.com that was able to locate unit number and code to get key from lock box. So hooray, finally going to be able to sleep after being awake more than 30 hours. Walked in the front door and almost walked back out thinking someone was still staying there. Food on the counters, in the living room, dishes and trash all over the house. There were moldy towels and clumps of hair in all the bathrooms. It took me hours to pick up trash and get things cleaned up enough that I could even think about staying there. If I could’ve found any other rental for four persons plus a cat I would have run!!! I ran the washer and dryer for 24 hours straight!!! All the while alternating calling and texting the owner with intermittent calls to booking.com. The owner FINALLY responded via text to tank me for being understanding, which WHAT?!?!?! I was furious and disgusted and in no way understanding!!!! Finally sent a cleaning crew of one to finish the cleaning that I couldn’t with the limited supplies I’d brought and bought. Now, the stay: first be forewarned the downstairs bathroom smells like raw sewage. We never got the WiFi password and were never told which parking space we should be parking in. Despite the kitchen being listed as fully functional we had one pan, one skillet and 1-4 pieces of each type of dishware, leaving us to constantly wash dishes so all 4 of us could actually eat. There was no bakeware, one glass and no dishwasher detergent to be found.

I am still waiting to hear how I access the property weeks after I was scheduled to stay. Needless to say I couldn’t actually stay and never heard back from property despite multiple attempts to in the days leading up. Definitely do not stay here. I’m currently trying to get my money back

Don't book this property - I am still waiting to hear from the property on how to access it after I should have stayed the past two nights. I tried multiple phone calls, emails and direct messaged them through booking.com and nothing, no response to anything and no information on how to access the property. After all my failed attempts to contact them, on day I was travelling around lunchtime with still no word, I had no choice but to book another place for two nights. I am currently starting the process to get my money back.