HomeTowne Studios by Red Roof Amarillo West

The first room was barely lit, no place to sit except bed, no table and one 20 watt bulb in the bathroom and asked for a new room… this one was not much better. The AC did not work… it’s the end of June and the pool was not open as well. We decided to eat the expense and go to a different hotel

Nothing rooms for smokey chemical smell in a different room so we didn't stay there we got a refund and left

First room smoke now was terrible second room the chemical smell to try to cover the smoke was terrible gave us almost instant headaches so we got a refund and left and the property is not in the best area

I really feel that the facility should invested in some new drapes. However, the bed and the shower was everything. OMG, I slept so good. There were 3 adults in my room and the water was still so hot by the time it was my turn. Absolutely immaculate!! Sorry I slept through breakfast.

The staff were very pleasant and helpful. Lighting in the bathroom was very low. There were no chairs or a luggage rack.

Place to sleep. Needs lots of remodeling

Upon check in, found the bathroom in room had not been cleaned. Dirty towels in floor and hair in the bath tub. The room smelled of stale cigarette smoke.

The room smelt so bad like I was in an ashtray coming out of the AC unit. There were homeless people hiding from the sun most days under the stairs up to the room. The bar of hand soap in the room wasn’t new had hand prints init. Light in the kitchen didn’t work. The shower leaver was on backwards. The bed was very uncomfortable and the pillow cases were non existing. Covered in stains.

I was given a room that someone was checked in.

When I got there and they couldn't find my reservation. The lady behind the desk was extremely nice and apologetic. I reached out to Expedia who confirmed my reservation and called the front desk for me. The girl said she could see I had a reservation after speaking with Expedia but that she couldnt see my payment and I had to pay again. This was a pass through hotel for the night. We had just driven 7hrs so exhausted I paid again. She said to call expedia and ask for a refund for the room. The whole check in process with the calling took over an hour and a half but Expedia did refund me the extra payment. The room itself was clean enough but not what I had originally booked. The window curtain was broken so I had to climb on a chair to rig it. The beds were on an aluminum base so anytime anyone sat on the bed or rolled over it sounded like someone kicking a filing cabinet. We went down to breakfast at 7:45. Everything was gone except for the gravy and waffle batter. I asked the front desk if they would be refilling the food. She said since breakfast ended at 9am and it was an hour until breakfast was over there was nothing she could do. The real highlight for this hotel was actually when someone came down to say there was someone in the room they were given. Recap is checkin sucked, our key stopped working, no breakfast, beds are horrible, no working pool, and keep your door deadbolted because they give away keys to rooms.