Frontiers Hotel & Conference Center Entebbe

The hotel is in a very good location and they are very punctual in airport pick up.

I had always loved Frontiers hotel because of their great customer care services and location and would even refer colleagues transiting through Entebbe but this time round l noticed the standard has drastically dropped. Had a change in number of people traveling by one person and communicated that to the hotel and was told to cancel and rebook which wasn't possible to do so in the system as prices had greatly increased due to festive season so decided to keep the previous booking after all would have the young person stay with me in my room and only to be told on arrival l needed to make a different booking or top up on my accommodation, there was no drinking water in the rooms we had to ask for it, there was no variety of food we couldn't find what we needed to eat as they had only beef and in the morning it was a hustle getting someone to help with the baggage despite informing them we would leave early at 6:30am, it was very frustrating!!!!

Location

No fitness facility

The staff were incredibly accommodating and kind after we arrived from a long bicycle trip. The pizza place attached was great as well.

Our sink was blocked but to be fair we didn't ask them to sort it out. The room was a little smaller than expected

The location was great, close to airport and shops

A lot of things weren’t working in the room such as the telephone, the tv, the flickering lights and no drinking water provided even after asking for them.

It was a lovely break fast and friendly workers.

Poor network.