Maya Villa Condo Hotel and Beachclub

Staff from front desk to Eric the porter to maintenance and housekeeping were great. Quick response to some issues eg plumbing issue and a burst pipe. Nice apartment. Gd location.

Some minor plumbing issues but quickly addressed by staff. For people with mobility issue, there is no lift. Check in is a couple of blocks down but no problem.

Das Zimmer hatte nahezu einen Hotelstandard. Die ein oder andere Person vom Personal.

Wie auch in Cancun. Die Rezeption wirkte wenig fähig, weder interessiert. Kundenorientierung Fehlanzeige. M.E. ein Pseudo-Hostell, was auch entsprechende Gäste anlockt. Schall durchs Gebäude. Yoga Lehrerin wirkte gestresst. Vor dem Hotel (wie fast überall) Taxifahrer, welche dich für absurd hohe Beträge bereit sind durch die Gegend zu fahren. Ein ernster Blick/strenges Wort und es gibt schon 50% (!) Nachlass. Das Hostel duldet dies wohl. Der Gast als Ware.

We stayed at Maya Villa Condo Hotel for 9 days together with a few other families, and overall we had a very good experience. The rooms were excellent—clean, comfortable, and well-maintained. We especially appreciated having a private hot tub in the room, which was a nice addition. The location is a major advantage. The hotel is in a great area of Playa del Carmen, very close to Quinta Avenida and within short walking distance to the beach. For those for whom it’s relevant, it’s also about a 13-minute walk to Chabad Playa del Carmen. Aside from the issues mentioned below, everything else about our stay was very good, and we truly enjoyed our time there.

The private hot tub in the room was a nice feature, but unfortunately the water did not appear clean, which made it less enjoyable to use. The swimming pool in our specific building was quite small—noticeably smaller than it appears in the photos online. Additionally, although some previous reviews mentioned that guests could use pools in other buildings within the same complex, we were not allowed to do so, which was disappointing. Another issue was the interaction with staff around the pool. On several evenings, a staff member came to the building and spoke to the kids in a very unpleasant and threatening manner, warning them about playing in the pool (for example, splashing water that went slightly outside the pool or hot tub). This felt unnecessary and negatively impacted the atmosphere, especially since we only used the pool for about two afternoons during our 9-day stay. Overall, this is a great place to stay with an excellent location and comfortable accommodations. However, the small pool, restrictions on using other facilities, and the way staff handled situations with children were drawbacks that could be improved.

The apartment, which was more like a small house as over 2 floors with a roof terrace above these, was in an excellent location. Really close to the town, 5th Avenue which is the lively area, but without the noise from there and close to the beach. The Asi Restaurant, which is the place's favoured restaurant, is in a lovely spot by the sea from where the fishermen go, and you can book a trip to go fishing with them if thats your thing. years away. Parking is easy as in the basement and free and if the car park is full, you can park on the street so that fine. We have access to access to a huge gym, The Gym which is 100 yards away and we used twice. Great apartment,great facilities, very big, and in a great location.

Nothing! All good.

Love the Mayan artwork and design! It’s beautiful. Location is great! We loved borrowing the beach stuff!

Très bien et confortable