Deluxe Kass Studio

Front desk staff were good. Great location. Close to everything.

That was were cleaners to the room during the three days I stayed. The staff who took me to the room seemed to be in a rush to leave. I did not receive a good run down of how these worked. I requested for help with the internet on my last day no one came to help even though front desk said someone was coming.

The hotel location. Very close to the airport.

The elevator. I got stuck on the elevator for about 5 minutes.

Location was good

1. Bins were not emptied. When I informed reception, they said guests are expected to empty bins themselves. Worst case, it took them 2 days to bring replacement bin bag (a makeshift at best) after i had emptied the bin. 2. We were given only one tissue roll for 4 nights for 2 guests. It took more than 24hours to get another tissue roll after I informed reception. 3. Reception called at almost 12midnight to request for an iron because they kept 3 irons in my room like my room is a store. Not minding if we were sleeping. That was not an emergency. 4. The wardrobes were filled with extra duvets, pillows and many things we didn’t need which reduced the space we could use. In effect, the wardrobe was like a store to them. 5. The bed was not balanced. It makes banging noise once sat upon. 6. The mattress was bad and it gave me and my friend back aches

Clean!

All good

All was ok