Kaoglen-Spruce-Hot Tub-Forrest Setting-Pet Friendly

The location was absolutely stunning & the access to the property was very easy ! The room was absolutely stunning and clean! The extras were lovely too! It was such a lovely experience as was really private. The staff were there if needed and very friendly.

There wasn't anything I didn't like ... we had such a lovely weekend. Just as a little suggestion ... if little condiments could be supplied, salt, sugar, tea/coffee that would be a little more personalised and add value to the price you pay.

Location, hot tub and resteraunt were excellent

Thought the cabin was detached

Well furnished, comfortable and quiet even though all the other lodges were full. In a perfect location for relaxing, local well sign posted walks and good facilities nearby.

Small fence to the rear decking similar to the new pods would be a good idea. Just so the dog could sit outside without being tied up whilst using hot tub.

There are no outside lights where hot tub is situated, very basic hot tub, not so much as a cup holder, no privacy either.

Layout of Lodge very good, hot tub great. location good. Very warm accommodation nice homely character to property well done.and pet friendly.

Nothing detrimental but would recomend some small area upgrading. Hot tub area not private or closed in even though it is to be pet friendly.area . at rear could be more utilised for each lodge rathe than the dug out earth piled up. Could do with light at night on seat area at back maybe solar power with motion sensor. Tv could do with being more recent tv channels as set up is freeview now and is 3 months behind . The WiFi very poor tried numerous times to get bbc I player, stv player itvx or other channels and Internet but every 10 mins drops off have to start again. Kitchen light bit of pain as you have to keep moving or light goes out , timer adjustment I thinks. Could benefit a chest of drawers or wardrobe for clothes no storage.. On safety matter if God forbid a fire evac you could really do with lighting on escape route and a gravel path as have to walk up grass slope and along uneven ground small cost for safety of guests.

NA

I am writing this review due to the way things were handled during the situation we found ourselves in, with the red and amber weather warning in Scotland on the days we were due to visit the lodge we had booked. Due to the severity of the situation and risk to life, the evening before our scheduled arrival date to the lodge, I reached out to booking.com and the lodge. Booking.com informed myself that they could change the date for the booking. Following a few messages back and forth, they asked me to confirm the change, which I did. I was also in communication with the manager at the lodge via sms and they said they had spoken to booking.com and approved the date change. The next morning I see the dates haven't changed so I again reach out to booking.com who said the lodge did not accept the date change. I contacted the lodge and they said since we booked via booking.com that they couldn't do anything and that booking.com has a 24hr change policy - which was never mentioned by booking.com. Both parties saying reach out to the other but neither able to come up with a solution. The Scottish government adviced against all travel to the areas so we were not going to go against this advice and risk our lives. Booking.com never reached out to me saying there would be an issue changing the date, they never said they were pending approval from the lodge, they never mentioned any 24hr policy update. Similarly, there seems to have been mis-communication between employees at the lodge who gave conflicting information, via the app and sms.These were special circumstances which I would have thought booking.com and the lodge would have taken into consideration - or at the very start of the whole conversation said they couldn't do anything about. I spent hours back and forth between all parties, receiving contradicting information.

Very spacious lodge. Comfortable we stayed for my husbands birthday and added the balloon package which did not disappoint. Staff were friendly and helpful

Outside area could be a bit more private especially with the new lodges being built.

Lovely property and had everything we needed.

A little more privacy would be nice at the rear area where hot tub is situated