Sofitel Krabi Phokeethra Golf and Spa Resort

Facilities

Extremely Disappointing Stay – Poor Service, Dirty Restaurant, and Double Standards This hotel was a major letdown. While the basic facilities were acceptable, the service, cleanliness, and overall guest treatment were far below standard — especially for the amount we paid. The front desk staff were rude, unhelpful, and clearly lacked training in customer service. When our flight was delayed, we asked for a late checkout. At first, they said it could be arranged based on availability. The next day, they refused to give even a 30-minute extension, blaming hotel rules. Yet VIP guests were being granted all kinds of flexibility. The double standards were blatant, and the way they treated regular guests was insulting. The room itself was just as disappointing. The ceiling fan made an unbearable noise, and our request to switch rooms was flat-out denied. The lighting was dim and depressing — definitely not what you’d expect for the price charged. It felt like we were staying in a budget hotel disguised as a premium property. To top it all off, our experience at the hotel’s Italian restaurant was disgusting. The prices were ridiculously high, and yet the table had lizard droppings, and one of the drinking glasses had lipstick stains on it. This level of hygiene is completely unacceptable and shows a shocking lack of basic cleanliness and attention to detail. This hotel clearly prioritizes VIPs and treats everyone else as second-class. For the money we spent, we expected decent service, a clean environment, and respectful treatment — none of which we received. I will absolutely not be returning and will strongly discourage others from staying here unless serious improvements are made.

Staff make you feel part of the Sofitel family with little personal touches such as remembering your drinks from the day before, lovely warm greetings and chats. Restaurants are fantastic and pool amazing.

Staff, facilities and transportation

Nothing

Pool was nice and big , Breakfast was good

service around the pool