W Studio Resort Suites

I had a bad holiday experience staying in this hotel. Ive never ever had this kind of bad experience before during my holiday! The room was not clean and towels given were somewhat dirty and old! I asked for an extra towel and was told I had to pay a deposit of RM40! Ridiculous! There was no reception counter to received me and my family! I thought the private check-in was exclusive coz prior of my arrival, they watsapp me of my timing of arrival, but I was wrong! All I can say is.. this hotel sucks and pls do not book this hotel! I could get a better and nicer hotel room wih the rate that I was paying for this hotel. The picture shown on their website was beyond words than the actual things.

Room condition was not clean, bed sheet got stains, only provide shower towel no bathroom floor towel, have to walk wet throughout the whole room. Wardrobe sliding not working well need to slide hard. No Free parking for guest need to pay RM8 for parking. Resort Hotel management and W Studio management are separate entity so there is no front desk. Resort Hotel management is not responsible for W Studio Guest. Except for good location to Sunway Lagoon. Will not stay again.

Very comfortable stay and the location is very strategically located. Right above the Pyramid Shopping mall and next to sunway lagoon ticket! They sell discounted Sunway Lagoon ticket too! Value for money hotel and very comfortable room! Will definitely be back again!

During check in, the staff will be polite and will show good hospitality in welcoming you. During the 5 nights stay, they forgot to clean the rubbish in the room. Need to be reminded every single day. Forgot to replenish fresh towel. Need to wait till noon but still didnt deliver. We used our own towel instead. Upon checkout, I request for a tax invoice receipt since this is a business trip. Checkout om Friday and now already Sunday they havent provided it yet. Call them this morning and the India guy is yelling at me saying that they are busy. He told me that I have to email their management to get the invoice when they promise to provide it on Friday evening. I will not recommend anyone to stay here. Since I have pay before staying, I could not change hotel. Worst experience.

Hotel yang bersih, murah dan di tempat yang sangat strategik. Pegawai sekuriti melaksanakan tugas dengan baik sekali.

The staff gave me a bad impression the first time I whatsapped them. They replied halfway and then disappeared. But when I arrived, the service was quick. Called them and was told to go to the temporary concierge area at B1, directly below the new renovating lobby which is at the carpark lift area. Location was good and easy to find. However, the interior of the rooms were kinda old and worn out. Timber furnitures were chipped off here and there. The sheets were dirty and smelly like they were kept in a stuffy storeroom for a long time. We were even given 2 single bed and 1 double bed when we've paid for a king size bed.

Total abandonment. Hotel check-in is via a call to an agent. God bless you if he doesn't answer the phone. He takes you to the room and that's it. Room is not cleaned every day and bed linen not changed. Linen looks used before check-in. No one to call for any situation with the room. When you need something and you call the agent, he doesn't answer the phone. The day of check-out after informing earlier, he did not come to hand over the key. The airport taxi booked through the agent did not turn up. So total abandonment by the agent. Price is not cheap either. So do not recommend to anyone to depend on an agent in a foreign land. Agent's spoken English is not good either.

Hotel staff mentioned check-in time was 3pm different from Expedia confirmation letter at 2pm. Maybe due to renovation, the entrance to the hotel was very confusing which took us 30mins to find it, and our taxi has to go round and round to find the entrance door. We even have to wait another 3-5mins for the staff to meet us at the lift to bring us up to hotel lobby located at 19th floor. Overall it took us 30mins before we can check into our room. Room facilities are mostly broken especially the front door and the balcony door in which we have to bang hard in order to close the door otherwise the door may look close but someone from outside can still open it. Room cleaniness are not good because I have accidentally spill the coffee on the floor and the floor was not mopped during the room cleaning service. Lots of ants in the room as our food will be filled with ants if we placed some food on the table for 20mins. Hotel staff is very nice when check-in but not very helpful when we check-out of the hotel because instead of helping us to book the taxi or bring us out to grab a taxi, they asked us to go out of the building to grab any taxi ourselves. This suite is confirmed to be an apartment and not of a hotel standard.

酒店位置近sunwaylangoon waterpark,地點一流，附近有個大型商場。酒店房間大。讚 地點，房間也覺但超值。如有獨立counter和前台服務，就更好。 下次去sunway會再住這兒。

Was only one night. Good sleep, quite clean, with all necessary facilities (including microwave, cutlery, etc.). Option for luggage storage after check out.