W Studio Resort Suites

Pillow sheet yellowish, toilet flushing system leaking and did not bother to repair instead request guest to on and off when use it. Without signing any form, any lost key, was asked to pay RM150 but when mentioned to write on review, retracted statement and told that can discuss with management to give free of charge

stay was great with shopping mall at the hotel.

very terrible experience in this hotel. Old, not clean for linen, seriously old and need upgraded. Need to call the person before arrival, no proper reception counter. Check in progress very slow and i have request to arrange two rooms same floor level or next to it since i booked it few weeks ago, but they still can't manage to arrange it, and the floor difference are disappointing me, 16th and 27th floor. Not very comfort feeling when sleep in the rooms, we decided to move to another hotel after one night instead of two nights staying there.

Was impressed with the warm and friendly check in and also the simple check out system. Location is great and food choices are plentiful.

Bed not in good condition I got queen size bed instead king Call the pic... Refuse to come and see...

I had put up at this hotel again as a happy returned patron. To be honest, the first time I was daunted by the absence of front desk reception, a distinguished feature of this hotel but the enthusiastic, prompt and excellent services by the hotel staffs concerned vie phone connections immediately removed all impending doubts. Rooms are spacious and equipped with kitchen facilities, great outlays for family stays, convenient locations to one of the most bustling shopping mall in KL with ample choices of foods restaurants. Feel safe in its surroundings. Will still choose this hotel as my priority choice if i need to be within the vicinity of this part of KL.

We booked a room for 4 adults and was asked to settle with a double bed and a single mattress as apparently Expedia took our booking and payment without checking on the availability. We were told to take the room for 1 night and they will give us the same room we booked for the next day. We didn't agree and was given a condominium - Palmville nearby. Though, it was comfortable but it was not in an excellent condition, the furniture's were run down and we didn't get a hotel experience and were away from the function we were attending. Truly disappointing and am not sure if I can trust booking through Expedia again.

Our family (2A2C1B) stayed at W Studios at Sunway. An comfy stay for the price over the CNY weekend. The good: Comfy King + Queen beds, nice view overlooking the Sunway Lagoon, reliable aircon, steady WiFi, some (not many) good TV channels, big bathroom w bathtub,ample kitchenette with utensils n cutlery, good sized fridge in gd condition, gd neighbourhood with lotsa food and shopping in the mall below, walking distance to Sunway Lagoon. The not-so-good: No reception counter so have to wait outside the hotel for agent to meet up, no butler service apart from the agent wanting to help carry one luggage, agent not proficient enough in English, no free parking (pay RM6 per exit), room floor dusty/sandy (my family likes to go barefoot in our room), jaded furniture,cupboard and toilet,safe not working, only give 1 card +key, slow response to request for room cleaning on 2nd day (in the end cancelled cleaning just asked for new towels), rough (but clean) towels not suitable for my baby, dining chairs v old and can break any time, induction stove so cooking is slow, toilet not cleaned properly because I removed choke in the bathtub made up of long hair, no telephone - they expect you to use own hp. Overall, comfy stay for the price over the peak period.

The room was very spacious but the cleanliness was suspect. Our apartment was privately owned so it was difficult to receive help from any staff. Making up for both of these flaws is the convenience of the shopping mall. You have everything you would ever need right below you. Overall, I would say for the price, this apartment is a good stay.

Stay was amazing! The staff quick check in is very helpful. Didn't had to queue or wait like the usual. Check out was very fast and convenient Hotel is at a very strategic location where it is connected directly to the shopping mall and is next to Sunway Lagoon. Will definitely come back again to this hotel