The Landmark by Katana

Owner not reply to message, call was not attended and I didn't manage to check in on my check in date

Asking for full refund but was rejected, booking.com CS asked me to contact for the unreachable owner to request for refund. This is unreasonable..

Very disappointed and dissatisfied with this experience. I made my booking more than a month in advance and paid the full amount upfront. On the day of check-in, my family and I arrived at the property as scheduled, only to discover that there was a serious issue with our reservation. After showing my booking confirmation email to the security guard, I was informed that he had no information regarding the unit and was asked to contact the provided phone number. Unfortunately, I had already been trying to contact Little Cabin prior to our arrival, but received no response at all. Despite multiple attempts to reach them, there was no communication or update regarding my booking. To make matters worse, when I contacted them through Booking.com, I was suddenly told to cancel the reservation because the unit was no longer operating. This situation is completely unacceptable. As a customer who booked early and made full payment, I should have been informed well in advance if the unit was unavailable. Instead, we only found out after travelling all the way to the property and arriving at the lobby with our luggage, expecting to check in. The lack of communication, poor management, and last-minute cancellation caused significant inconvenience, wasted our time, disrupted our travel plans, and created unnecessary stress for everyone involved. It is extremely unfair to treat paying customers this way. I sincerely hope the management of The Landmark by Katana takes this matter seriously and improves its booking management and customer service. No guest should have to travel from far away only to be told at the last minute that their accommodation is unavailable and that they need to cancel their booking. This was a very disappointing experience and certainly not the level of service that customers deserve.

The apartment was spacious. Many basic amenities were provided. Location of apartment is near convenient places.

On me and my friends' beds, they were littered with bed bugs. The couch also had bed bugs. Thankfully, my other two friends weren't that affected by the bugs, but I left the place with bed bug bites littered all across my arms. They're also on my neck, chest, back, legs, hands, and feet. It has been a few days since I left the Landmark, and the rashes have barely cleared. I don't recommend staying here if you don't want painful and itchy bug bites all over your body for days on end and the lingering fear of bringing bed bugs to your own home via your luggage bag and clothing are you leave your stay.

PLEASE BAN THIS PROPERTY COURSE PROMOTE THEIR AIRBNB TO ALL PLATFORM N GIVE TO WHO PAY MORE.

PLEASE BAN THIS PROPERTY COURSE PROMOTE THEIR AIRBNB TO ALL PLATFORM N GIVE TO WHO PAY MORE.

I da payment utk 2 nights stay.. time nk check in owner tiada respon n apartment yg i book pn tiada.. i mmg x dpt check in di apartment ni.. da la we are from pahang. Smpai skrg owner no respon.. refund pn tiada.. sy terpaksa search for new place to stay at penang..

Sangat kecewa dengan pengalaman saya. Saya telah membuat tempahan dan datang ke lokasi mengikut waktu yang ditetapkan, tetapi tiada siapa yang memberi respons. Saya cuba menghubungi berkali-kali namun tidak mendapat jawapan. Akhirnya pihak mereka meminta saya membatalkan tempahan dengan alasan perniagaan sudah tidak aktif. Perkara ini sangat menyusahkan kerana saya sudah sampai di lokasi dan terpaksa mencari penginapan lain pada saat akhir. Saya harap tiada pelanggan lain mengalami situasi yang sama. Very disappointing experience. I made a reservation and arrived at the property as scheduled, but there was no response from the host. I tried contacting them several times, but no one replied. Eventually, I was told to cancel my booking because the business was no longer operating. This caused a lot of inconvenience, as I had already arrived and had to find another place to stay at the last minute. I would not recommend booking this property. Please make sure to verify that the property is still operating before making a reservation.