Hayy ApartHotels Business and Leisure Stays at Stanley Mill

Everything

Nothing

Good location and parking available

No staff, unclean, no body to contact (or 3/4 different numbers that don’t always work) basic, bad communication- was offered a follow up and compensation- not followed through No tv and internet for our stay (what we had was in and out wifi from another room)- not fixed during our stay Ended up changing rooms as the 1st was not clean 2nd room better but water tank leakage No clean towels, no sheets changed, no toilet rolls We stayed over 2 weeks as well Whole place smells like weed and dodgy “tenants” coming in and out at all hours

Nice apartment. Very comfortable beds.

No WiFi. The code given on email was wrong and the code on the router did not work either. Sent a message to the mobile number as suggested but never got a response. Couldn’t get any phone signal or connect our Alexa.

No batteries in the tv remote. Bed not comfortable and the pillows too hard.

The apartment is a lovely size, three huge double bedrooms in a lovely setting by the river. Secure parking and access to the building made it feel really safe.

There were no saucepans or cooking trays, no teatowels and the scouring sponge could have been used as a study in a lab. Although the property sleeps 6 there is a sofa which only seats 3, only 4 dining chairs, 4 mugs, 5 dinner plates and in sufficient glasses. There were teabags but no coffee. The quilts are quite thin and there are no additional blankets if needed. The apartment could be amazing with a little more attention to detail, which would cost very little.

Absolutely poor service. There was no hot water in the cup of tea for the whole time we stayed there.

There was no hot water in the property and cleanliness was terrible.

Nice bathrooms

Cleanliness - massive cobweb in lounge - i have photo. Not enough equipment for 6 - 4 cups 2 wine glasses 2 juice glasses- drawe missing from one of bedrooms, no phone reception no human staff anywhere