Mactan Newtown Cebu Affordable Suite!

Owner double booked and chose the other person, even though I booked first.

The AC worked, and I liked that there was a sofa and table and chairs.

The place was run down. Rips in the chairs used at the table made it look shabby. It was advertised as being on the "ground floor" but it was on the 14th floor. The washer/dryer door stuck and I couldn't get my clothes out, so had to have repair people come. The electric went out for several hours. The staff who work the desk below seemed unable to contact the owner to address problems. I was in 14H. Beach was not easily accessible.

The location and the helpful staff

Lack of cleanliness of the bathroom, we had to ask for cutlery, the bathroom sink leaked. It wasn't a comfortable stay, we didn't want to stay long there.

The room was dirty, there was no hot water, no internet, no crockery, no blanket. The owner did not respond to complaints.

I booked a room. The landlord said it was too late and wanted to give me a refund.

I booked a room. The landlord said it was too late and wanted to give me a refund.

The location is pretty good, but the beach is about 10 mins, and there is no access from the building, so if you want to enjoy the beach, this is not your place.

There were many problems. We booked 2 rooms for 2 couples for 1 night, but there was only 1 room info shared with the lobby, that's why we had to wait about 1 hour with check in. Then we realized that the toilet does not work properly in 1 room. We called the representative, who tried fo fix it, and after a while she left to look for maintence, but never seen her again, just disappered. We tried to call the owner, but never picked up the phone, what was also frustrating, she just answered in booking message, and it was not effective. I have checked via booking.com, and they still had 4 available studios, and I requested a room change, but they said they are fully booked, what is weird. Then they offered that we can leave the place, and they will request a refund. Certainly other available hotels were more expensive, and they would not pay the difference. And it was already late night, so we decided to stay, because we had early morning flight. But at the morning we could realize that the toilet also cannot work in the other room, so we had 0 working toilets for 4 people. And my friends could not sleep during the whole night, because their bedsheet was not changed, and it was very dirty, and full with disgusting red and other interesting stains. The kettle was not also cleaned for a while, it was dirty and full with limescale, so we could not drink coffee. Stay away from this place, you can find only better places in Mactan, and the owner's attitude really ruined our stay here.

Close location to the airport and surrounding Mactan shopping areas, good eateries near by.

BEWARE... We booked 2 suites, one suite was advertised with a double bed. The other suite we booked was advertised with a double bed, sofa bed and futon bed. We booked the additional suite as my son had just dislocated his shoulder and needed a bed to himself. (which i had informed the owner of) When we arrived at the accommodation I was only given the one suite. I questioned the manager and messaged the owner and they realized that I had booked 2 suites. The additional suite they provided only had a double bed. I messaged the owner again querying why we hadn't been given the suite that I had booked and paid for that was supposed to have the additional sofa bed and futon and had no reply. Although they answered my earlier message regarding only initially providing 1 suite, they chose to ignore and not answer why I hadn't been given the larger suite that had the additional beds. To make matters worse I had to pay for an additional bed from the hotel which didn't arrive until 10.30pm. Then even worse the hot water didn't work when having a shower, the heating unit kept cutting out and the shower kept going cold. Do not make the mistake I made, DO NOT BOOK ACCOMMODATION WITH THESE PEOPLE.

Es war alles da, was man für einen Kurzaufebthalt braucht. Ivy war in der Zeit sehr behilflich, wenn wir Fragen hatten.

Die Waschmaschine soll nur bei Langzeitaufenthalten genutzt werden können. Das ging aus der Beschreibung des Appartements nicht hervor. Dabei haben wir die Unterkunft auch deshalb ausgewählt. Also booking.com, bitte bei der Beschreibung darauf achten. Da wir sehr kurzfristig gebucht hatten, war es sehr schwierig einen Ansprechpartner zu finden, der uns empfängt und die Lokalität zeigt. Das Bett war sehr klein für 2 Personen.

Slippery shower floors and age frienlyness