InterContinental San Antonio Riverwalk by IHG

The hotel staff was too notch.. the room was very clean

I had a relaxing time during my stay. Room was huge, with a comfortable bed. The hotel was close to lots of attractions and dining options. I would definitely stay here again

I expected more from this hotel, but it was mid at best. Extremely disappointed when we found hair on the towel. There were no hand or face towels in the room. Also there was a pool of water in the mini bar that was actively leaking onto the floor. They did bring me a mini fridge per my request. There were no bell carts to take our things to the room. We had to convince the staff to get the carts to help us pack our things up. Front desk assigned a room on the 19th floor even though I submitted a request to have a lower level room. I don't think the hotel reads the requests submitted through Expedia. I was advised there's no 24 hour room service as advertised. Restaurants are closed for dinner. The people are nice enough but it doesn't give luxury. When I mentioned the issues we were having noone really exhibited any customer service skills except one lady in guest services, who allowed us to move out of the leaky room and remain on a lower level floor. Valet is $60/night and they send a link to tip whenever you park. Things started to improve after the first 2 days, but no comp or apologetic response for the inconveniences. We stayed 4 nights

Pool closed at 10pm even on the weekends.

Nice

This is an amazing hotel. The ambiance, rooms, staff were unbelievable. My husband needs a wheelchair at times, and one was available for his use during our stay. The valet parking attendants were friendly and had our car ready when needed. I would recommend this hotel to all.

The room an bar

There should be self parking at hotel not just valet